[AG-TECH] installation help on display machine
Jackson, George C ERDC-ITL-MS Contractor
George.C.Jackson at erdc.usace.army.mil
Wed Apr 14 16:31:24 CDT 2004
Thanks Jennifer, will definitely check out this tutorial.
From: Jennifer Teig von Hoffman [mailto:jtvh at bu.edu]
Sent: Wednesday, April 14, 2004 3:48 PM
To: Jackson, George C ERDC-ITL-MS Contractor
Cc: 'ag-tech at mcs.anl.gov'
Subject: Re: [AG-TECH] installation help on display machine
Sounds like networking to me. Have you seen the online tutorial on
network troubleshooting for node-ops? It's one of the series at this URL:
(requires free registration)
After logging in, follow the links to the "general" tutorials, which
include the troubleshooting series.
Jackson, George C ERDC-ITL-MS Contractor wrote:
> My site recently replaced (upgraded) our AG display machine and I was
> put in charge of re-installing the AG Toolkit software. I used the
> AGSetup file that the previous operator had used which is only version
> 1.0.1 but figured it would be okay for now as we just want to get things
> up and running back to like it was. Everything went fine with the
> installation. I can bring up the event listener, display manager, and
> venues site okay but I can only see our site in the vic. No matter what
> room it is, including the lobby, I can't see others and others can't see
> As a relative newbie to the AG environment, I assume I'm missing an
> undocumented step somewhere as I've been over the docs a number of times
> but get the same result. At this point I don't know if it's hardware,
> software, or network related. Can anyone point me to some
> troubleshooting steps one can take to diagnose such an issue? Or is
> there a list of things I could check?
> Any help appreciated,
> George Jackson
> ERDC MSRC
> U.S. Army Corps of Engineers
> Vicksburg, MS
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