[AG-TECH] installation help on display machine

[Jackson, George C ERDC-ITL-MS Contractor]

Thanks Jennifer, will definitely check out this tutorial.

George

-----Original Message-----
From: Jennifer Teig von Hoffman [mailto:jtvh at bu.edu]
Sent: Wednesday, April 14, 2004 3:48 PM
To: Jackson, George C ERDC-ITL-MS Contractor
Cc: 'ag-tech at mcs.anl.gov'
Subject: Re: [AG-TECH] installation help on display machine


Sounds like networking to me. Have you seen the online tutorial on 
network troubleshooting for node-ops? It's one of the series at this URL:

	http://webct.ncsa.uiuc.edu:8900/public/AGIB/
	(requires free registration)

After logging in, follow the links to the "general" tutorials, which 
include the troubleshooting series.

- Jennifer

Jackson, George C ERDC-ITL-MS Contractor wrote:

> My site recently replaced (upgraded) our AG display machine and I was 
> put in charge of re-installing the AG Toolkit software. I used the 
> AGSetup file that the previous operator had used which is only version 
> 1.0.1 but figured it would be okay for now as we just want to get things 
> up and running back to like it was. Everything went fine with the 
> installation. I can bring up the event listener, display manager, and 
> venues site okay but I can only see our site in the vic. No matter what 
> room it is, including the lobby, I can't see others and others can't see
me.
> 
> As a relative newbie to the AG environment, I assume I'm missing an 
> undocumented step somewhere as I've been over the docs a number of times 
> but get the same result. At this point I don't know if it's hardware, 
> software, or network related. Can anyone point me to some 
> troubleshooting steps one can take to diagnose such an issue? Or is 
> there a list of things I could check?
> 
> Any help appreciated,
> 
> Thanks,
> George Jackson
> ERDC MSRC
> U.S. Army Corps of Engineers
> Vicksburg, MS
> 
> 
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