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<TITLE>RE: [AG-TECH] installation help on display machine</TITLE>
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<P><FONT SIZE=2>Thanks Jennifer, will definitely check out this tutorial.</FONT>
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<P><FONT SIZE=2>George</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Jennifer Teig von Hoffman [<A HREF="mailto:jtvh@bu.edu">mailto:jtvh@bu.edu</A>]</FONT>
<BR><FONT SIZE=2>Sent: Wednesday, April 14, 2004 3:48 PM</FONT>
<BR><FONT SIZE=2>To: Jackson, George C ERDC-ITL-MS Contractor</FONT>
<BR><FONT SIZE=2>Cc: 'ag-tech@mcs.anl.gov'</FONT>
<BR><FONT SIZE=2>Subject: Re: [AG-TECH] installation help on display machine</FONT>
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<P><FONT SIZE=2>Sounds like networking to me. Have you seen the online tutorial on </FONT>
<BR><FONT SIZE=2>network troubleshooting for node-ops? It's one of the series at this URL:</FONT>
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<P> <FONT SIZE=2><A HREF="http://webct.ncsa.uiuc.edu:8900/public/AGIB/" TARGET="_blank">http://webct.ncsa.uiuc.edu:8900/public/AGIB/</A></FONT>
<BR> <FONT SIZE=2>(requires free registration)</FONT>
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<P><FONT SIZE=2>After logging in, follow the links to the "general" tutorials, which </FONT>
<BR><FONT SIZE=2>include the troubleshooting series.</FONT>
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<P><FONT SIZE=2>- Jennifer</FONT>
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<P><FONT SIZE=2>Jackson, George C ERDC-ITL-MS Contractor wrote:</FONT>
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<P><FONT SIZE=2>> My site recently replaced (upgraded) our AG display machine and I was </FONT>
<BR><FONT SIZE=2>> put in charge of re-installing the AG Toolkit software. I used the </FONT>
<BR><FONT SIZE=2>> AGSetup file that the previous operator had used which is only version </FONT>
<BR><FONT SIZE=2>> 1.0.1 but figured it would be okay for now as we just want to get things </FONT>
<BR><FONT SIZE=2>> up and running back to like it was. Everything went fine with the </FONT>
<BR><FONT SIZE=2>> installation. I can bring up the event listener, display manager, and </FONT>
<BR><FONT SIZE=2>> venues site okay but I can only see our site in the vic. No matter what </FONT>
<BR><FONT SIZE=2>> room it is, including the lobby, I can't see others and others can't see me.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> As a relative newbie to the AG environment, I assume I'm missing an </FONT>
<BR><FONT SIZE=2>> undocumented step somewhere as I've been over the docs a number of times </FONT>
<BR><FONT SIZE=2>> but get the same result. At this point I don't know if it's hardware, </FONT>
<BR><FONT SIZE=2>> software, or network related. Can anyone point me to some </FONT>
<BR><FONT SIZE=2>> troubleshooting steps one can take to diagnose such an issue? Or is </FONT>
<BR><FONT SIZE=2>> there a list of things I could check?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Any help appreciated,</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Thanks,</FONT>
<BR><FONT SIZE=2>> George Jackson</FONT>
<BR><FONT SIZE=2>> ERDC MSRC</FONT>
<BR><FONT SIZE=2>> U.S. Army Corps of Engineers</FONT>
<BR><FONT SIZE=2>> Vicksburg, MS</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
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