FW: [AG-TECH] installation help on display machine

Jackson, George C ERDC-ITL-MS Contractor George.C.Jackson at erdc.usace.army.mil
Wed Apr 14 16:30:43 CDT 2004

forgot to cc the list on this...

-----Original Message-----
From: Jackson, George C ERDC-ITL-MS Contractor 
Sent: Wednesday, April 14, 2004 4:29 PM
To: 'Monika Rabarison'
Subject: RE: [AG-TECH] installation help on display machine

Hi Monika,

I forgot to add that I was running a beacon client on the agaudio and
agvideo machines and I do show up on the beacon site, although my site shows
a row of gray NA's. Audio works locally but, like video, doesn't get out to
or from other venue sites.

As David suggested, I'm inclined to believe that it's more network related.
I sent email to our network admin to find out if anything has changed with
multicast here. Waiting to hear back.

Thanks for the replies,
George Jackson

-----Original Message-----
From: Monika Rabarison [mailto:monika.k.rabarison at ccaix.jsums.edu]
Sent: Wednesday, April 14, 2004 3:54 PM
To: Jackson, George C ERDC-ITL-MS Contractor
Cc: 'ag-tech at mcs.anl.gov'
Subject: Re: [AG-TECH] installation help on display machine


How about the audio?
Are you running a beacon client to check if multicast is OK?


On Wed, 14 Apr 2004, Jackson, George C ERDC-ITL-MS Contractor wrote:

> My site recently replaced (upgraded) our AG display machine and I was put
> charge of re-installing the AG Toolkit software. I used the AGSetup file
> that the previous operator had used which is only version 1.0.1 but
> it would be okay for now as we just want to get things up and running back
> to like it was. Everything went fine with the installation. I can bring up
> the event listener, display manager, and venues site okay but I can only
> our site in the vic. No matter what room it is, including the lobby, I
> see others and others can't see me.
> As a relative newbie to the AG environment, I assume I'm missing an
> undocumented step somewhere as I've been over the docs a number of times
> get the same result. At this point I don't know if it's hardware,
> or network related. Can anyone point me to some troubleshooting steps one
> can take to diagnose such an issue? Or is there a list of things I could
> check?
> Any help appreciated,
> Thanks,
> George Jackson
> U.S. Army Corps of Engineers
> Vicksburg, MS

Monika Rabarison
Systems Administrator
Information Technology/HPCVI
Jackson State University
SciVis Lab:(601)979-1061
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