[AG-TECH] FW: VideoConsumerService HD crash log

[Jason Bell]

Colleagues
I am forwarding an issue from a colleague, in which an "Osprey 440e" device on Windows 7-64bit causes vic to crash.  Note, this issue only occurs on the newer version of vic (ie, The HD Video* services).  The non-HD Video Services appears to work fine.
If the device is disabled, vic appears to work fine.
Has anyone else seen this issue?
Many thanks,
Jason.

From: Living Au [mailto:living.au at aut.ac.nz]
Sent: Thursday, 7 April 2011 11:08 AM
To: Jason Bell
Cc: Lloyd Pearson
Subject: VideoConsumerService HD crash log

Hi,

Win 7 64bit and Osprey 440e

This is the log  -

04/07/11 13:02:25 3784 VenueClient     venueclientui.py:2902 DEBUG   add user: Otago ITS AVC 1
04/07/11 13:02:49 2396 VenueClient     venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138169
04/07/11 13:02:49 2396 VenueClient     venueclient.py:633 DEBUG Next Heartbeat needed within 36s
04/07/11 13:02:49 2396 VenueClient     venueclient.py:643 DEBUG heartBeatCounter = 5
04/07/11 13:03:25 3440 VenueClient     venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138205
04/07/11 13:03:25 3440 VenueClient     venueclient.py:633 DEBUG Next Heartbeat needed within 36s
04/07/11 13:03:25 3440 VenueClient     venueclient.py:643 DEBUG heartBeatCounter = 6
04/07/11 13:03:30 1352 VenueClient     venueclientui.py:1732 DEBUG VenueClientFrame.ManageNodeCB: open node management
04/07/11 13:03:30 1352 VenueClient     venueclientui.py:1733 DEBUG nodeservice url: http://156.62.46.22:11000/NodeService
04/07/11 13:03:30 1352 NodeService     agnodeservice.py:299 INFO  NodeService.GetServiceManagers
04/07/11 13:03:30 1352 ServiceManager     agservicemanager.py:225 INFO  AGServiceManager.GetServices
04/07/11 13:03:37 1352 ServiceManager     agservicemanager.py:103 INFO  AGServiceManager.AddService
04/07/11 13:03:37 1352 ServiceManager     agservicemanager.py:350 INFO  Installed service version: 3.4, package version: 3.4
04/07/11 13:03:37 1352 ServiceManager     agservicemanager.py:358 INFO  Importing inline service class VideoConsumerServiceHD
04/07/11 13:03:43 1352 ServiceManager     agservicemanager.py:163 ERROR AddService
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService
    serviceObj,pid = self.__AddInlineService(servicePackage)
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService
    serviceObj = serviceClass()
  File ".\VideoConsumerServiceHD.py", line 49, in __init__
    deviceDOM = xml.dom.minidom.parse(proc.stdout)
  File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse
    return expatbuilder.parse(file)
  File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse
    result = builder.parseFile(file)
  File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile
    parser.Parse("", True)
ExpatError: no element found: line 1, column 0
04/07/11 13:03:43 3784 bajjer.io     io.py:161 DEBUG RECV:

04/07/11 13:03:43 1352 NodeManagementUIClasses     nodemanagementuiclasses.py:1010 ERROR Add Service failed:VideoConsumerServiceHD
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\NodeManagementUIClasses.py", line 968, in AddService
    self.app.GetPreferences().GetProfile())
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService
    serviceObj,pid = self.__AddInlineService(servicePackage)
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService
    serviceObj = serviceClass()
  File ".\VideoConsumerServiceHD.py", line 49, in __init__
    deviceDOM = xml.dom.minidom.parse(proc.stdout)
  File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse
    return expatbuilder.parse(file)
  File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse
    result = builder.parseFile(file)
  File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile
    parser.Parse("", True)
ExpatError: no element found: line 1, column 0

Regards,
Living.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.mcs.anl.gov/pipermail/ag-tech/attachments/20110408/15296c3a/attachment.htm>