<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"\@SimSun";
panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";
mso-believe-normal-left:yes;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoNoSpacing, li.MsoNoSpacing, div.MsoNoSpacing
{mso-style-priority:1;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><![if mso 9]><style>p.MsoNormal
{margin-left:3.0pt;}
</style><![endif]><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple style='margin-left:3.0pt;margin-top:3.0pt;margin-right:3.0pt;margin-bottom:.75pt'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Colleagues<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am forwarding an issue from a colleague, in which an “</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Osprey 440e</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>” device on Windows 7-64bit causes vic to crash. Note, this issue only occurs on the newer version of vic (ie, The HD Video* services). The non-HD Video Services appears to work fine.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If the device is disabled, vic appears to work fine.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Has anyone else seen this issue?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:3.0pt;margin-bottom:0cm;margin-left:3.0pt;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Many thanks,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:3.0pt;margin-bottom:0cm;margin-left:3.0pt;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:3.0pt;margin-bottom:0cm;margin-left:3.0pt;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Living Au [mailto:living.au@aut.ac.nz] <br><b>Sent:</b> Thursday, 7 April 2011 11:08 AM<br><b>To:</b> Jason Bell<br><b>Cc:</b> Lloyd Pearson<br><b>Subject:</b> VideoConsumerService HD crash log<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hi,<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Win 7 64bit and Osprey 440e<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>This is the log -<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>04/07/11 13:02:25 3784 VenueClient venueclientui.py:2902 DEBUG add user: Otago ITS AVC 1<br>04/07/11 13:02:49 2396 VenueClient venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138169<br>04/07/11 13:02:49 2396 VenueClient venueclient.py:633 DEBUG Next Heartbeat needed within 36s<br>04/07/11 13:02:49 2396 VenueClient venueclient.py:643 DEBUG heartBeatCounter = 5<br>04/07/11 13:03:25 3440 VenueClient venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138205<br>04/07/11 13:03:25 3440 VenueClient venueclient.py:633 DEBUG Next Heartbeat needed within 36s<br>04/07/11 13:03:25 3440 VenueClient venueclient.py:643 DEBUG heartBeatCounter = 6<br>04/07/11 13:03:30 1352 VenueClient venueclientui.py:1732 DEBUG VenueClientFrame.ManageNodeCB: open node management<br>04/07/11 13:03:30 1352 VenueClient venueclientui.py:1733 DEBUG nodeservice url: <a href="http://156.62.46.22:11000/NodeService">http://156.62.46.22:11000/NodeService</a><br>04/07/11 13:03:30 1352 NodeService agnodeservice.py:299 INFO NodeService.GetServiceManagers<br>04/07/11 13:03:30 1352 ServiceManager agservicemanager.py:225 INFO AGServiceManager.GetServices<br>04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService<br>04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:350 INFO Installed service version: 3.4, package version: 3.4<br>04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:358 INFO Importing inline service class VideoConsumerServiceHD<br>04/07/11 13:03:43 1352 ServiceManager agservicemanager.py:163 ERROR AddService<br>Traceback (most recent call last):<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService<br> serviceObj,pid = self.__AddInlineService(servicePackage)<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService<br> serviceObj = serviceClass()<br> File ".\VideoConsumerServiceHD.py", line 49, in __init__<br> deviceDOM = xml.dom.minidom.parse(proc.stdout)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse<br> return expatbuilder.parse(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse<br> result = builder.parseFile(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile<br> parser.Parse("", True)<br>ExpatError: no element found: line 1, column 0<br>04/07/11 13:03:43 3784 bajjer.io io.py:161 DEBUG RECV: <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>04/07/11 13:03:43 1352 NodeManagementUIClasses nodemanagementuiclasses.py:1010 ERROR Add Service failed:VideoConsumerServiceHD<br>Traceback (most recent call last):<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\NodeManagementUIClasses.py", line 968, in AddService<br> self.app.GetPreferences().GetProfile())<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService<br> serviceObj,pid = self.__AddInlineService(servicePackage)<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService<br> serviceObj = serviceClass()<br> File ".\VideoConsumerServiceHD.py", line 49, in __init__<br> deviceDOM = xml.dom.minidom.parse(proc.stdout)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse<br> return expatbuilder.parse(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse<br> result = builder.parseFile(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile<br> parser.Parse("", True)<br>ExpatError: no element found: line 1, column 0<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Regards,<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Living.<o:p></o:p></span></p></div></div></body></html>