[AG-TECH] VIC and RAT not opening in AG3.2 on Win 7

[Thomas Uram]

Can you send the entire log file? Something else is wrong besides the  
errors you included. Alternatively you could submit an error report  
from the help menu in the venue client.



On Oct 25, 2010, at 4:58 PM, "Tellekson, Eric G." <eric.tellekson at sdstate.edu 
 > wrote:

> Hello All,
>
> We are experiencing a problem with newly installed Access Grid 3.2  
> on our Windows 7 Professional (64bit) system.
>
> VIC and RAT are not opening when we enter a venue. There are no  
> visible errors.
>
> I can open the VIC and RAT  programs individually using the command  
> prompt. There is a firewall warning that I allow the programs though.
>
> If I disable the firewall there is no change to the problem.
>
> Everything worked fine in AG 3.1. (We are upgrading to get the HD  
> VIC service built into AG 3.2)
>
> The following steps were taken to upgrade from AG 3.1 to AG 3.2:
>
> We uninstalled AG 3.1 and all the Python programs, deleted the User 
> \Application Data folder and the program folders for Python and AG.   
> We used the Access Grid Bundled Installer and didn’t modify any sett 
> ings other than disable the "Run integrated multicast beacon client" 
>  setting. We entered the default venue: https://vv3.mcs.anl.gov:8000/VenueServer 
> .
>
> It connects to the venue but the VIC and RAT don’t open. Disabling a 
> nd re-enabling the services has no effect.
>
>
>
> Here is an excerpt from the VenueClient.log (If you would like to  
> see the whole log email me):
>
> 10/22/10 11:04:48 4064 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 4064 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 4028 ServiceManager     agservicemanager.py:172  
> INFO  AGServiceManager.RemoveService
>
> 10/22/10 11:04:48 2256 Toolkit     agservice.py:270 INFO  Shut  
> service down
>
> 10/22/10 11:04:48 2256 Toolkit     audioservice.py:319 INFO  Stop  
> service
>
> 10/22/10 11:04:48 2256 Toolkit     audioservice.py:339 INFO  rat- 
> kill not found; rat may not die completely
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\rat.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\rat.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
> 10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception  
> configuring firewall for application: C:\Users\Access Grid\AppData 
> \Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe
>
> Traceback (most recent call last):
>
>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform 
> \win32\Config.py", line 395, in __AppFirewallConfig
>
>     _winreg.KEY_ALL_ACCESS)
>
> WindowsError: [Errno 2] The system cannot find the file specified
>
>
>
> P.S. – We have been having issues with receiving emails from the mai 
> ling list. We are looking into the issue.
>
>
>
> Thanks,
>
>
>
> Eric Tellekson
>
> Communications Technician
>
> Classroom Technology Services
>
> South Dakota State University
>
> Pugsley Center 212, Box 2218A
>
> Brookings, SD 57007
>
>
>
> Phone: 605.688.5747
>
> Email: eric.tellekson at sdstate.edu
>
>
>
> <image001.png>
>
>
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