<html><body bgcolor="#FFFFFF"><div>Can you send the entire log file? Something else is wrong besides the errors you included. Alternatively you could submit an error report from the help menu in the venue client.<br><br><div><br></div></div><div><br>On Oct 25, 2010, at 4:58 PM, "Tellekson, Eric G." <<a href="mailto:eric.tellekson@sdstate.edu">eric.tellekson@sdstate.edu</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal">Hello All,<o:p></o:p></p><p class="MsoNormal">We are experiencing a problem with newly installed Access Grid 3.2 on our Windows 7 Professional (64bit) system.<o:p></o:p></p><p class="MsoNormal">VIC and RAT are not opening when we enter a venue. There are no visible errors. <o:p></o:p></p><p class="MsoNormal">I can open the VIC and RAT programs individually using the command prompt. There is a firewall warning that I allow the programs though.<o:p></o:p></p><p class="MsoNormal">If I disable the firewall there is no change to the problem.<o:p></o:p></p><p class="MsoNormal">Everything worked fine in AG 3.1. (We are upgrading to get the HD VIC service built into AG 3.2)<o:p></o:p></p><p class="MsoNormal">The following steps were taken to upgrade from AG 3.1 to AG 3.2:<o:p></o:p></p><p class="MsoNormal">We uninstalled AG 3.1 and all the Python programs, deleted the User\Application Data folder and the program folders for Python and AG. We used the Access Grid Bundled Installer and didn’t modify any settings other than disable the "Run integrated multicast beacon client" setting. We entered the default venue: <a href="https://vv3.mcs.anl.gov:8000/VenueServer"><a href="https://vv3.mcs.anl.gov:8000/VenueServer">https://vv3.mcs.anl.gov:8000/VenueServer</a></a>. <o:p></o:p></p><p class="MsoNormal">It connects to the venue but the VIC and RAT don’t open. Disabling and re-enabling the services has no effect.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Here is an excerpt from the VenueClient.log (If you would like to see the whole log email me):<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 4064 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 4064 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 4028 ServiceManager agservicemanager.py:172 INFO AGServiceManager.RemoveService<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit agservice.py:270 INFO Shut service down<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit audioservice.py:319 INFO Stop service<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit audioservice.py:339 INFO rat-kill not found; rat may not die completely<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal">10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe<o:p></o:p></p><p class="MsoNormal">Traceback (most recent call last):<o:p></o:p></p><p class="MsoNormal"> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></p><p class="MsoNormal"> _winreg.KEY_ALL_ACCESS)<o:p></o:p></p><p class="MsoNormal">WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">P.S. – We have been having issues with receiving emails from the mailing list. We are looking into the issue.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Thanks,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif";color:#1F497D">Eric Tellekson<o:p></o:p></span></b></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Communications Technician<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Classroom Technology Services<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">South Dakota State University<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Pugsley Center 212, Box 2218A<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Brookings, SD 57007<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Phone:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> 605.688.5747<o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Email:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> <a href="mailto:keith.griebel@sdstate.edu"><span style="color:blue">eric.tellekson@sdstate.edu</span></a><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><image001.png><o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p></div></div></blockquote></body></html>