[AG-TECH] VIC and RAT not opening in AG3.2 on Win 7

Mon Oct 25 16:58:05 CDT 2010

Hello All,
We are experiencing a problem with newly installed Access Grid 3.2 on our Windows 7 Professional (64bit) system.
VIC and RAT are not opening when we enter a venue. There are no visible errors.
I can open the VIC and RAT  programs individually using the command prompt. There is a firewall warning that I allow the programs though.
If I disable the firewall there is no change to the problem.
Everything worked fine in AG 3.1. (We are upgrading to get the HD VIC service built into AG 3.2)
The following steps were taken to upgrade from AG 3.1 to AG 3.2:
We uninstalled AG 3.1 and all the Python programs, deleted the User\Application Data folder and the program folders for Python and AG.  We used the Access Grid Bundled Installer and didn't modify any settings other than disable the "Run integrated multicast beacon client" setting. We entered the default venue: https://vv3.mcs.anl.gov:8000/VenueServer.
It connects to the venue but the VIC and RAT don't open. Disabling and re-enabling the services has no effect.

Here is an excerpt from the VenueClient.log (If you would like to see the whole log email me):
10/22/10 11:04:48 4064 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 4064 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 4028 ServiceManager     agservicemanager.py:172 INFO  AGServiceManager.RemoveService
10/22/10 11:04:48 2256 Toolkit     agservice.py:270 INFO  Shut service down
10/22/10 11:04:48 2256 Toolkit     audioservice.py:319 INFO  Stop service
10/22/10 11:04:48 2256 Toolkit     audioservice.py:339 INFO  rat-kill not found; rat may not die completely
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified

P.S. - We have been having issues with receiving emails from the mailing list. We are looking into the issue.

Thanks,

Eric Tellekson
Communications Technician
Classroom Technology Services
South Dakota State University
Pugsley Center 212, Box 2218A
Brookings, SD 57007

Phone: 605.688.5747
Email: eric.tellekson at sdstate.edu<mailto:keith.griebel at sdstate.edu>

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