[AG-TECH] winXP strange errors

Andrew Ford acf0659 at rit.edu
Fri Mar 20 14:26:56 CDT 2009

Hi Tom,

Unfortunately I wasn't able to exactly reproduce this bug - probably
something having to do with the fact that that machine went from 3.1 to 3.2
and back during testing, which also seems to have wiped out some of the
older logs. I have a feeling it might have to do with accented characters,
though, since this is on a machine in Croatia. What's left of the logs is
attached, not sure if they actually contain the errors in question - I also
tested restarting the audio and video services with accented characters in
the name field (ex: ćčpšđž), and RAT would be fine but a VideoProducer
wouldn't start ("Error enabling service", looks like the log lists an ascii
encoding erorr). I was also unable to enter a venue with accented characters
in the name field under 3.1.


2009/3/16 Thomas D. Uram <turam at mcs.anl.gov>

> The AudioService.log file will detail the command and options used to
> launch RAT. Something is likely wrong there. If it's not clear to you, send
> the log along and I'll take a look.
> Tom
> On 3/15/09 11:50 PM, Gurcharan S. Khanna wrote:
>> hi,
>> i need help. i'm getting strange errors from an AG install on a windows XP
>> machine
>> on our campus in Croatia. this AG 3.1 build 1. this error is from a RAT
>> popup box:
>> RAT 4.4.00 Usage: Invalid Address: L16-16K-Mono
>> anytime rat is invoked. rat never comes up.
>> a previous install had a different but similar problem with vic (and not
>> rat):
>> vic: destination address required.
>> i have no idea why these particular errors are being generated. any clues?
>> thanks,
>> -gurcharan
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