[AG-TECH] Windows XP problem

[Jeremy Mann]

Thanks Ed, I'm waiting for the user to send me all the log files.

On 7/18/07, Ed Brannin <edbrannin at gmail.com> wrote:
> On 7/18/07, Jeremy Mann <jeremymann at gmail.com> wrote:
> > I have one client who is always having this problem and I can't
> > reproduce it. He has a XP machine with AG 3.0.2 installed. 9 times out
> > of 10, when he clicks on Go in the Venue Client to connect to our
> > venue, VIC and RAT fail to appear.
>
> Have you checked the logs for anything out of the ordinary?
>
> Next time it fails, look in  %HOMEPATH%\Application Data\AccessGrid3\Logs --
> check any files modified in the past 5 minutes for error messages near the
> bottom.
>
> (%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll have
> to make Hidden Files visible before you can click on Application Data.)
>
> Hope this helps,--
> -Ed Brannin
> edbrannin at gmail.com
> cell: 585-261-0279