[AG-TECH] Windows XP problem

[Ed Brannin]

On 7/18/07, Jeremy Mann <jeremymann at gmail.com> wrote:
>
> I have one client who is always having this problem and I can't
> reproduce it. He has a XP machine with AG 3.0.2 installed. 9 times out
> of 10, when he clicks on Go in the Venue Client to connect to our
> venue, VIC and RAT fail to appear.


Have you checked the logs for anything out of the ordinary?

Next time it fails, look in %HOMEPATH%\Application Data\AccessGrid3\Logs --
check any files modified in the past 5 minutes for error messages near the
bottom.

(%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll have
to make Hidden Files visible before you can click on Application Data.)

Hope this helps,
-- 
-Ed Brannin
edbrannin at gmail.com
cell: 585-261-0279
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