[AG-TECH] Fwd: how do I fix this runtime error?

[Thomas D. Uram]

That is, unfortunately, a high-level error message that tells you nothing about the 
problem.  One case in which this happens is when the camera is not plugged in, as 
identified in this (very old) bug:

http://bugzilla.mcs.anl.gov/AccessGrid/show_bug.cgi?id=316

I've also seen this behavior under other conditions (drivers not installed, or not 
installed properly, or misconfiguration of the camera).

If you clarify details about your camera and the conditions under which the error occurs, 
we might be able to help.

Tom


Ben Ware wrote:
> Richard,
> Sorry no one got back to you before, I am sure most other AG people are 
> at least as busy as I am!
> As for your error message, was there any way to see more details?  
> Typically in Windows, if memory serves, there is some way when run-time 
> errors come up, to get more detail.
> Without more of the technical info though from the run-time error, it 
> will be hard to figure out the problem. 
>  >From general experience though, uninstalling, rebooting, and 
> reinstalling can often do the trick, if that is not a burden.
> I hope that helps some!
> Ben
> 
> Richard Caladine wrote:
> 
>> Hi All,
>>
>> The following message was posted to ag-tech earlier this week and to 
>> date there have been no replies. So I guess this means it's a new 
>> problem, or outside the scope of this list. My plan is to reinstall 
>> the AG software and hope that fixes the problem. What do you think?
>>
>> thanks
>>
>> Richard
>>
>> Begin forwarded message:
>>
>>     *From: *Richard Caladine <richard_caladine at uow.edu.au>
>>     *Date: *5 September 2005 11:44:00 AM
>>     *To: *ag-tech <ag-tech at mcs.anl.gov>
>>     *Subject: how do I fix this runtime error?
>>     *
>>     Hi All,
>>
>>     Last week while trying to connect to a venue I could see and hear
>>     everyone but they could not see or hear me. Today I tried to test
>>     my node and connected to the APAG lobby and the Argonne lobby.
>>     Each time I connected it appeared that the same symptoms occurred
>>     and the following error was displayed:
>>
>>     Microsoft Visual C++ Runtime Library
>>     Runtime Error!
>>
>>     Program: ...a\AccessGrid\local_services\VideoProducerService\vic.exe
>>
>>     This application has requested the Runtime to terminate it in an
>>     unusual way.
>>     Please contact the application's support team for more information.
>>
>>
>>     Can anyone help?
>>
>>     Thanks
>>
>>     Richard
>>     ________________________
>>     Dr Richard Caladine
>>     Program Coordinator
>>     LIFT (Learning, Innovation and Future Technologies)
>>     CEDIR (Centre for Educational Development and Interactive Resources)
>>     University of Wollongong
>>     NSW 2522
>>     Australia
>>
>>     phone +61 2 4221 4138
>>     fax +61 2 4225 8312
>>
>>     http://cedir.uow.edu.au/lift
>>
>>
>> ________________________
>> Dr Richard Caladine
>> Program Coordinator
>> LIFT (Learning, Innovation and Future Technologies)
>> CEDIR (Centre for Educational Development and Interactive Resources)
>> University of Wollongong
>> NSW 2522
>> Australia
>>
>> phone +61 2 4221 4138
>> fax +61 2 4225 8312
>>
>> http://cedir.uow.edu.au/lift
>>
>>