[AG-TECH] Fwd: how do I fix this runtime error?

[Christoph Willing]

On 08/09/2005, at 8:44 AM, Richard Caladine wrote:

> Hi All,
>
> The following message was posted to ag-tech earlier this week and to 
> date there have been no replies.  So I guess this means it's a new 
> problem, or outside the scope of this list.  My plan is to reinstall 
> the AG software and hope that fixes the problem.  What do you think?

Richard,

There has been a new release (AG2.4) since your previous post. Perhaps 
reinstalling with that will make a difference.

If you still have the same problem, a first next step would be to run 
vic.exe outside of the AG environment. You'll need to locate it - I'm 
not sure where it is in a Windows environment. When you find it, run it 
from a command prompt with the address 233.2.178.9/17018 (the APAG 
Lobby video) - is that any better/worse?

You could find some useful info in the contents of the AG 
VideoService.log file (or VideoConsumerService.log, depending on what 
you've configured). Its  off your user directory in 
AccessGrid\Logs\VideoService.log (again though, I'm not sure where the 
user directory is in Windows, so you'll have to find that yourself).


chris



> Begin forwarded message:
>
>> From: Richard Caladine <richard_caladine at uow.edu.au>
>> Date: 5 September 2005 11:44:00 AM
>> To: ag-tech <ag-tech at mcs.anl.gov>
>> Subject: how do I fix this runtime error?
>>
>> Hi All,
>>
>> Last week while trying to connect to a venue I could see and hear 
>> everyone but they could not see or hear me.  Today I tried to test my 
>> node and connected to the APAG lobby and the Argonne lobby.  Each 
>> time I connected it appeared that the same symptoms occurred and the 
>> following error was displayed:
>>
>> Microsoft Visual C++ Runtime Library
>> Runtime Error!
>>
>> Program: ...a\AccessGrid\local_services\VideoProducerService\vic.exe
>>
>> This application has requested the Runtime to terminate it in an 
>> unusual way.
>> Please contact the application's support team for more information.
>>
>>
>> Can anyone help?
>>
>> Thanks
>>
>> Richard
>> ________________________
>> Dr Richard Caladine
>> Program Coordinator
>> LIFT (Learning, Innovation and Future Technologies)
>> CEDIR (Centre for Educational Development and Interactive Resources)
>> University of Wollongong
>> NSW 2522
>> Australia
>>
>> phone +61 2 4221 4138
>> fax +61 2 4225 8312
>>
>> http://cedir.uow.edu.au/lift
>>
>>
> ________________________
> Dr Richard Caladine
> Program Coordinator
> LIFT (Learning, Innovation and Future Technologies)
> CEDIR (Centre for Educational Development and Interactive Resources)
> University of Wollongong
> NSW 2522
> Australia
>
> phone +61 2 4221 4138
> fax +61 2 4225 8312
>
> http://cedir.uow.edu.au/lift
>
>
Christoph Willing                        Ph: +61 7 3365 8350
QPSF Access Grid Manager
University of Queensland