[AG-TECH] no rat et no vic

[Thomas D. Uram]

Hello Marie-Noelle:

Are you able to run the command in a shell window?  For example:

cd C:\Documents and Settings\videoconference\Application 
Data\AccessGrid\local_services\AudioService
rat.exe -C "Venue Server Lobby" -f L16-16K-Mono 
rusagvideo.rus.uni-stuttgart.de/51020

A few people have reported this problem recently.  I haven't been able to 
reproduce it locally, unfortunately, so any information you can provide will help.

Thanks,

Tom Uram


On 12/13/05 2:27 AM, Marie-Noelle Dauphin wrote:
> hello I use Access Grid 2.3 for several years without problem ..
> today , the venues client doesn't execute vic et rat when I enter in a room ...
> 
> the video et audio are yet enabled .
> 
>  please can you help you ? have you an idea?
> thank's for your response ...
> Marie-Noelle dauphin
> 
> here's the audio log:
> 12/12/05 17:18:22 2028 ProcessManager     processmanager.py:59 DEBUG Creating 
> process: .\rat-kill.exe
> 12/12/05 17:18:22 2028 ProcessManager     processmanager.py:72 DEBUG Create 
> process returns: (<PyHANDLE object at 0x015ABF3C>, <PyHANDLE object at 
> 0x015AC1B4>, 3884, 2000)
> 12/12/05 17:18:22 2028 ProcessManager     processmanager.py:135 ERROR couldn't 
> shutdown process <PyHANDLE:760>: (1444, 'PostThreadMessage', 'Identificateur 
> de thread non valide.')
> Traceback (most recent call last):
>   File "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager.
> py", line 128, in TerminateProcess
>     win32api.PostThreadMessage(self.threadid[pid], 18, 0, 0)
> error: (1444, 'PostThreadMessage', 'Identificateur de thread non valide.')
> 12/12/05 17:18:22 2028 ProcessManager     processmanager.py:142 ERROR couldn't 
> terminate process <PyHANDLE:760>: (5, 'TerminateProcess', 'Acc\xe8s 
> refus\xe9.')
> Traceback (most recent call last):
>   File "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager.
> py", line 139, in TerminateProcess
>     win32process.TerminateProcess(pid, 0)
> error: (5, 'TerminateProcess', 'Acc\xe8s refus\xe9.')
> 12/12/05 17:18:31 2612 Toolkit     agservice.py:136 INFO  ConfigureStream: 
> audio rusagvideo.rus.uni-stuttgart.de 51020
> 12/12/05 17:18:31 2612 Toolkit     audioservice.py:198 INFO  Starting 
> AudioService
> 12/12/05 17:18:31 2612 Toolkit     audioservice.py:199 INFO   executable = 
> C:\Documents and Settings\videoconference\Application 
> Data\AccessGrid\local_services\AudioService\rat.exe
> 12/12/05 17:18:31 2612 Toolkit     audioservice.py:201 INFO   options = ['-C', 
> 'Venue Server Lobby', '-f', 'L16-16K-Mono', 'rusagvideo.rus.uni-stuttgart.de/51
> 020']
> 12/12/05 17:18:31 2612 ProcessManager     processmanager.py:59 DEBUG Creating 
> process: C:\Documents and Settings\videoconference\Application 
> Data\AccessGrid\local_services\AudioService\rat.exe -C "Venue Server Lobby" -f 
> L16-16K-Mono rusagvideo.rus.uni-stuttgart.de/51020
> 12/12/05 17:18:31 2612 ProcessManager     processmanager.py:97 ERROR process 
> creation failed: (193, 'CreateProcess', 'No error message is available')
> Traceback (most recent call last):
>   File "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager.
> py", line 70, in StartProcess
>     startup_info)
> error: (193, 'CreateProcess', 'No error message is available')
> 
> 
> her's the video log:
> 12/12/05 17:18:32 2760 Toolkit     agservice.py:136 INFO  ConfigureStream: 
> video rusagvideo.rus.uni-stuttgart.de 51016
> 12/12/05 17:18:32 2760 Toolkit     videoservice.py:179 INFO  Mapping windows 
> device: o100vc.dll - Osprey Capture Card 1
> 12/12/05 17:18:32 2760 Toolkit     videoservice.py:304 INFO  Starting 
> VideoService
> 12/12/05 17:18:32 2760 Toolkit     videoservice.py:305 INFO   executable = 
> C:\Documents and Settings\videoconference\Application 
> Data\AccessGrid\local_services\VideoService\vic.exe
> 12/12/05 17:18:32 2760 Toolkit     videoservice.py:306 INFO   options = ['-u', 
> 'C:/DOCUME~1/VIDEOC~1/LOCALS~1/Temp/VideoService_3304.vic', '-C', '"Video"', 
> 'rusagvideo.rus.uni-stuttgart.de/51016']
> 12/12/05 17:18:32 2760 ProcessManager     processmanager.py:59 DEBUG Creating 
> process: C:\Documents and Settings\videoconference\Application 
> Data\AccessGrid\local_services\VideoService\vic.exe -u 
> C:/DOCUME~1/VIDEOC~1/LOCALS~1/Temp/VideoService_3304.vic -C "Video" 
> rusagvideo.rus.uni-stuttgart.de/51016
> 12/12/05 17:18:32 2760 ProcessManager     processmanager.py:97 ERROR process 
> creation failed: (193, 'CreateProcess', 'No error message is available')
> Traceback (most recent call last):
>   File "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager.
> py", line 70, in StartProcess
>     startup_info)
> error: (193, 'CreateProcess', 'No error message is available')
> 
> 
>  VenueClient.log :
> 
> 
> 12/12/05 17:18:31 112 ServiceManager     agservicemanager.py:389 INFO  
> AGServiceManager.GetServices
> 12/12/05 17:18:31 1552 NodeService     agnodeservice.py:782 INFO  
> NodeService.__SendStreamsToService
> 12/12/05 17:18:31 1552 NodeService     agnodeservice.py:792 INFO  Sending 
> stream (type=audio) to service: https://visio.idris.fr:56465/Service
> 12/12/05 17:18:31 1552 NodeService     agnodeservice.py:782 INFO  
> NodeService.__SendStreamsToService
> 12/12/05 17:18:31 1552 NodeService     agnodeservice.py:792 INFO  Sending 
> stream (type=video) to service: https://visio.idris.fr:49975/Service
> 12/12/05 17:18:32 2040 VenueClient     venueclient.py:837 DEBUG Updating 
> client profile cache.
> @                                                                              
> 
> 
>