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<TITLE>FW: [AG-TECH] installation help on display machine</TITLE>
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<P><FONT SIZE=2>forgot to cc the list on this...</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Jackson, George C ERDC-ITL-MS Contractor </FONT>
<BR><FONT SIZE=2>Sent: Wednesday, April 14, 2004 4:29 PM</FONT>
<BR><FONT SIZE=2>To: 'Monika Rabarison'</FONT>
<BR><FONT SIZE=2>Subject: RE: [AG-TECH] installation help on display machine</FONT>
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<P><FONT SIZE=2>Hi Monika,</FONT>
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<P><FONT SIZE=2>I forgot to add that I was running a beacon client on the agaudio and agvideo machines and I do show up on the beacon site, although my site shows a row of gray NA's. Audio works locally but, like video, doesn't get out to or from other venue sites.</FONT></P>
<P><FONT SIZE=2>As David suggested, I'm inclined to believe that it's more network related. I sent email to our network admin to find out if anything has changed with multicast here. Waiting to hear back.</FONT></P>
<P><FONT SIZE=2>Thanks for the replies,</FONT>
<BR><FONT SIZE=2>George Jackson</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Monika Rabarison [<A HREF="mailto:monika.k.rabarison@ccaix.jsums.edu">mailto:monika.k.rabarison@ccaix.jsums.edu</A>]</FONT>
<BR><FONT SIZE=2>Sent: Wednesday, April 14, 2004 3:54 PM</FONT>
<BR><FONT SIZE=2>To: Jackson, George C ERDC-ITL-MS Contractor</FONT>
<BR><FONT SIZE=2>Cc: 'ag-tech@mcs.anl.gov'</FONT>
<BR><FONT SIZE=2>Subject: Re: [AG-TECH] installation help on display machine</FONT>
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<P><FONT SIZE=2>George,</FONT>
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<P><FONT SIZE=2>How about the audio?</FONT>
<BR><FONT SIZE=2>Are you running a beacon client to check if multicast is OK?</FONT>
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<P><FONT SIZE=2>Monika</FONT>
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<P><FONT SIZE=2>On Wed, 14 Apr 2004, Jackson, George C ERDC-ITL-MS Contractor wrote:</FONT>
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<P><FONT SIZE=2>> My site recently replaced (upgraded) our AG display machine and I was put in</FONT>
<BR><FONT SIZE=2>> charge of re-installing the AG Toolkit software. I used the AGSetup file</FONT>
<BR><FONT SIZE=2>> that the previous operator had used which is only version 1.0.1 but figured</FONT>
<BR><FONT SIZE=2>> it would be okay for now as we just want to get things up and running back</FONT>
<BR><FONT SIZE=2>> to like it was. Everything went fine with the installation. I can bring up</FONT>
<BR><FONT SIZE=2>> the event listener, display manager, and venues site okay but I can only see</FONT>
<BR><FONT SIZE=2>> our site in the vic. No matter what room it is, including the lobby, I can't</FONT>
<BR><FONT SIZE=2>> see others and others can't see me.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> As a relative newbie to the AG environment, I assume I'm missing an</FONT>
<BR><FONT SIZE=2>> undocumented step somewhere as I've been over the docs a number of times but</FONT>
<BR><FONT SIZE=2>> get the same result. At this point I don't know if it's hardware, software,</FONT>
<BR><FONT SIZE=2>> or network related. Can anyone point me to some troubleshooting steps one</FONT>
<BR><FONT SIZE=2>> can take to diagnose such an issue? Or is there a list of things I could</FONT>
<BR><FONT SIZE=2>> check?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Any help appreciated,</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Thanks,</FONT>
<BR><FONT SIZE=2>> George Jackson</FONT>
<BR><FONT SIZE=2>> ERDC MSRC</FONT>
<BR><FONT SIZE=2>> U.S. Army Corps of Engineers</FONT>
<BR><FONT SIZE=2>> Vicksburg, MS</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
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<P><FONT SIZE=2>---------------------------------------------------------------------</FONT>
<BR><FONT SIZE=2>Monika Rabarison</FONT>
<BR><FONT SIZE=2>Systems Administrator</FONT>
<BR><FONT SIZE=2>Information Technology/HPCVI</FONT>
<BR><FONT SIZE=2>Jackson State University</FONT>
<BR><FONT SIZE=2>Office:(601)979-5933</FONT>
<BR><FONT SIZE=2>SciVis Lab:(601)979-1061</FONT>
<BR><FONT SIZE=2>JSUvisNode:(601)979-1056</FONT>
<BR><FONT SIZE=2>JSUeNode:(601)979-1081</FONT>
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