[AG-USERS] Audio- stll no audio

[Doug Bowman]

These sound like classic firewall/network issues. I understand you are 
using Macs, but be sure any firewall in your computer is completely off 
and that your network is not being blocked somewhere by your systems 
admin. There is a document on the AG website about all the ports that 
need to be open for AG transmission and receiving to work.

Being able to see and hear only yourself usually means everything is 
working on your end; the network setup is often the culprit in these 
situations. You may have to get a department level admin involved if 
there is an institutional firewall in the way.

Sincerely yours,
Doug Bowman
Mediavoice Communications Inc.

MARSHA LOGAN wrote:

>Still no luck with the sound. I am using an external microphone, I 
>set the audio source (in system preferences) but nothing is 
>happening (at least no one is responding when I ask if they can 
>hear me).
>
>what else could i do to get this working?
>
>also, another question: what should I enable (in Node 
>management)? video service? Videoconsumer service? both?
>hope to hear from you.
>Marsha
>
>----- Original Message -----
>From: John I Quebedeaux Jr <jquebedeaux at mac.com>
>Date: Friday, August 5, 2005 5:18 pm
>Subject: Re: [AG-USERS] Audio
>
>  
>
>>Hey Marsha,
>>
>>Two things:
>>
>>1) go through the sound panel (in system preferences) to set the  
>>audio source on  your mac. The RAT on the Mac (at least in the 
>>past)  
>>doesn't set the input for the audio. I would not recommend using 
>>the  
>>built in mic anyway for the AG.
>>
>>2) you're going to create echo unless you use headphones or an 
>>    
>>
>echo 
>  
>
>>canceling mic like the Accumic PC. You won't hear it yourself, but  
>>all the other sites are going to complain that you're causing 
>>    
>>
>echo.
>  
>
>>Okay, a 3rd thing; finally, if you get it to work, I'll be curious 
>>to  
>>know. I'm trying the updated package and while i can get Vic to 
>>start  
>>up, the RAT doesn't seem to want to start. On the other hand, 
>>    
>>
>I'm  
>  
>
>>just trying this again today and haven't had any time to look at 
>>logs  
>>and troubleshoot yet.
>>
>>I'm running 10.4.2... you?
>>-John Q.
>>-- 
>>John I. Quebedeaux, Jr.
>>Louisiana State University
>>Computer Manager / LBRN & CCT / 131 Life Sciences Bldg. & 
>>    
>>
>339  
>  
>
>>Johnston Hall
>>e-mail: johnq at lsu.edu or johnq at cct.lsu.edu / web: 
>>http://lbrn.lsu.edu  
>>& http://cct.lsu.edu
>>phone: 225-578-0062 / fax: 225-578-2597
>>
>>On Aug 5, 2005, at 1:36 PM, MARSHA LOGAN wrote:
>>
>>    
>>
>>>I am trying to set up a node for my professor. I was able to get 
>>>      
>>>
>the
>  
>
>>>video aspet going in that I can see others and they can see me,
>>>however no one can hear me and I cannot hear anyone. My 
>>>      
>>>
>computer
>  
>
>>>has a built n microphone. If necessary I can get an external 
>>>      
>>>
>one.
>  
>
>>>What do I do? please walk me through the steps.
>>>Thanks
>>>Marsha
>>>P.S: I am using a Mac (not PC)
>>>
>>>
>>>      
>>>
>>--
>>John I. Quebedeaux, Jr.
>>email: jquebedeaux at mac.com
>>
>>
>>    
>>
>
>
>
>  
>

-- 
Doug Bowman
Director
Mediavoice Communications Inc.
403 265-4215
http://www.mvoice.com
http://www.accessgrid.ca


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