[AG-TECH] RAT error with VideoHD service - Win7/64

[Tran, Quang V.]

Thank you, Keith.

I noticed that it started after we installed Win7 SP1 and we also got
the same error on Win7 PCs with SP1 pre-installed.
We tried to re-install after clearing out all configuration but that
didn't clear the error.

Quang

-----Original Message-----
From: Griebel, Keith [mailto:Keith.Griebel at sdstate.edu] 
Sent: Tuesday, November 22, 2011 3:20 PM
To: Tran, Quang V.; ag-tech at lists.mcs.anl.gov
Subject: RE: [AG-TECH] RAT error with VideoHD service - Win7/64

Hello Quang,

We also use Windows 7 64bit computers with HD video services for Access
Grid.  I am not a developer but just a fellow "seasoned" operator /
tech, so perhaps someone else can give you a better answer, just thought
I would throw in my 2 cents.  To me, it almost seems your default
configuration file might be corrupted?  Have you updated (or somehow
changed) your audio device (and/or driver) since AG was installed?  If
so, that may cause the info in the config file to become inaccurate.
Similarly, we have had a config file become corrupt after modifying AG
configuration settings sometimes, and would perhaps explain why it only
does it the first time when you load the Venue Client.  Have you tried
starting with a fresh configuration (removing all the services first)
and saving it as the default to load on startup?

Also, what version of AG are you using?

Hope that helps,
Happy Thanksgiving to you also!
Keith

-----Original Message-----
From: ag-tech-bounces at lists.mcs.anl.gov
[mailto:ag-tech-bounces at lists.mcs.anl.gov] On Behalf Of Tran, Quang V.
Sent: Monday, November 21, 2011 1:33 PM
To: Tran, Quang V.; ag-tech at lists.mcs.anl.gov
Subject: Re: [AG-TECH] RAT error with VideoHD service - Win7/64

Attached screenshot.

-----Original Message-----
From: ag-tech-bounces at lists.mcs.anl.gov
[mailto:ag-tech-bounces at lists.mcs.anl.gov] On Behalf Of Tran, Quang V.
Sent: Monday, November 21, 2011 1:31 PM
To: ag-tech at lists.mcs.anl.gov
Subject: [AG-TECH] RAT error with VideoHD service - Win7/64

I noticed it only happens when I enable "Talk" or set Audio Service
"Talk" to "ON".  Also, it only happens on AGClient's first load up.
Afterward, if I re-enable Audio Service, everything seems to work fine.
Have this happened to anyone else and is there a fix for it?

Thank you and happy Thanksgiving,