[AG-TECH] Fwd: Accessgrid Error Certificate

[ada1 at uma.es]

 Greetings from Malaga University

 last few days we can not access to "venue management tool" to the
 configuration of multicast. Running "Venue Server" in debug mode shows 
 the
 error "SSLError: TLSv1 alert unknow ca".
 We have requested a new certificate type "service", we've installed it 
 and
 the error is the same (NOTE: we have requested the certificate as 
 "service" type, but once is installed changes to "identity" type. Is it 
 normal?)

 Do you think we have to try deleting all certificates and re-requesting 
 an "identity" (not "service" type this time) certificate instead of? In 
 any case we have requested a identity certificate for probing it. If no 
 is a problem we'll contact you again for help if the error exists

 How many certificates are recomendable to have installed? With one is 
 sufficient? Is a problem to have installed two or more valid 
 certificates?

 Screen capture attached.
 Thanks for your dedication with us.
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