[AG-TECH] VIC and RAT not opening in AG3.2 on Win 7

Tellekson, Eric G. eric.tellekson at sdstate.edu
Tue Oct 26 10:48:27 CDT 2010


Jason,
The fix you suggested did fix the issue we were seeing. Once we replaced the ProcessManager.py file the VIC and RAT opened when we entered the venue.
If this breaks the shared Apps this can’t be a permanent solution for us but I thought it might help Thomas track the problem down.
Thanks for the suggestion,
-Eric

From: Jason Bell [mailto:j.bell at cqu.edu.au]
Sent: Monday, October 25, 2010 6:46 PM
To: Thomas Uram; Tellekson, Eric G.
Cc: ag-tech at mcs.anl.gov; Griebel, Keith
Subject: RE: [AG-TECH] VIC and RAT not opening in AG3.2 on Win 7

G’day

Not sure if it is related, but I have seen similar issues here in Australia, where users have to apply the following fix http://www.accessgrid.org/node/1800.  The only thing the makes me believe that this won’t fix your issue is that it use to work, but now it doesn’t.

Cheers,
Jason.

From: ag-tech-bounces at lists.mcs.anl.gov [mailto:ag-tech-bounces at lists.mcs.anl.gov] On Behalf Of Thomas Uram
Sent: Tuesday, 26 October 2010 08:36 AM
To: Tellekson, Eric G.
Cc: ag-tech at mcs.anl.gov; Griebel, Keith
Subject: Re: [AG-TECH] VIC and RAT not opening in AG3.2 on Win 7

Can you send the entire log file? Something else is wrong besides the errors you included. Alternatively you could submit an error report from the help menu in the venue client.


On Oct 25, 2010, at 4:58 PM, "Tellekson, Eric G." <eric.tellekson at sdstate.edu<mailto:eric.tellekson at sdstate.edu>> wrote:
Hello All,
We are experiencing a problem with newly installed Access Grid 3.2 on our Windows 7 Professional (64bit) system.
VIC and RAT are not opening when we enter a venue. There are no visible errors.
I can open the VIC and RAT  programs individually using the command prompt. There is a firewall warning that I allow the programs though.
If I disable the firewall there is no change to the problem.
Everything worked fine in AG 3.1. (We are upgrading to get the HD VIC service built into AG 3.2)
The following steps were taken to upgrade from AG 3.1 to AG 3.2:
We uninstalled AG 3.1 and all the Python programs, deleted the User\Application Data folder and the program folders for Python and AG.  We used the Access Grid Bundled Installer and didn’t modify any settings other than disable the "Run integrated multicast beacon client" setting. We entered the default venue: https://vv3.mcs.anl.gov:8000/VenueServer.
It connects to the venue but the VIC and RAT don’t open. Disabling and re-enabling the services has no effect.

Here is an excerpt from the VenueClient.log (If you would like to see the whole log email me):
10/22/10 11:04:48 4064 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 4064 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 4028 ServiceManager     agservicemanager.py:172 INFO  AGServiceManager.RemoveService
10/22/10 11:04:48 2256 Toolkit     agservice.py:270 INFO  Shut service down
10/22/10 11:04:48 2256 Toolkit     audioservice.py:319 INFO  Stop service
10/22/10 11:04:48 2256 Toolkit     audioservice.py:339 INFO  rat-kill not found; rat may not die completely
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified
10/22/10 11:04:48 2256 Toolkit     config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig
    _winreg.KEY_ALL_ACCESS)
WindowsError: [Errno 2] The system cannot find the file specified

P.S. – We have been having issues with receiving emails from the mailing list. We are looking into the issue.

Thanks,

Eric Tellekson
Communications Technician
Classroom Technology Services
South Dakota State University
Pugsley Center 212, Box 2218A
Brookings, SD 57007

Phone: 605.688.5747
Email: eric.tellekson at sdstate.edu<mailto:keith.griebel at sdstate.edu>

<image001.png>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.mcs.anl.gov/pipermail/ag-tech/attachments/20101026/74888fb3/attachment-0001.htm>


More information about the ag-tech mailing list