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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The fix you suggested did fix the issue we were seeing. Once we replaced the ProcessManager.py file the VIC and RAT opened when we entered the venue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If this breaks the shared Apps this can’t be a permanent solution for us but I thought it might help Thomas track the problem down.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the suggestion,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-Eric<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Bell [mailto:j.bell@cqu.edu.au] <br><b>Sent:</b> Monday, October 25, 2010 6:46 PM<br><b>To:</b> Thomas Uram; Tellekson, Eric G.<br><b>Cc:</b> ag-tech@mcs.anl.gov; Griebel, Keith<br><b>Subject:</b> RE: [AG-TECH] VIC and RAT not opening in AG3.2 on Win 7<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>G’day<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Not sure if it is related, but I have seen similar issues here in Australia, where users have to apply the following fix <a href="http://www.accessgrid.org/node/1800">http://www.accessgrid.org/node/1800</a>. The only thing the makes me believe that this won’t fix your issue is that it use to work, but now it doesn’t.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ag-tech-bounces@lists.mcs.anl.gov [mailto:ag-tech-bounces@lists.mcs.anl.gov] <b>On Behalf Of </b>Thomas Uram<br><b>Sent:</b> Tuesday, 26 October 2010 08:36 AM<br><b>To:</b> Tellekson, Eric G.<br><b>Cc:</b> ag-tech@mcs.anl.gov; Griebel, Keith<br><b>Subject:</b> Re: [AG-TECH] VIC and RAT not opening in AG3.2 on Win 7<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-AU>Can you send the entire log file? Something else is wrong besides the errors you included. Alternatively you could submit an error report from the help menu in the venue client.<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-AU><br>On Oct 25, 2010, at 4:58 PM, "Tellekson, Eric G." <<a href="mailto:eric.tellekson@sdstate.edu">eric.tellekson@sdstate.edu</a>> wrote:<o:p></o:p></span></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Hello All,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>We are experiencing a problem with newly installed Access Grid 3.2 on our Windows 7 Professional (64bit) system.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>VIC and RAT are not opening when we enter a venue. There are no visible errors. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>I can open the VIC and RAT programs individually using the command prompt. There is a firewall warning that I allow the programs though.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>If I disable the firewall there is no change to the problem.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Everything worked fine in AG 3.1. (We are upgrading to get the HD VIC service built into AG 3.2)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>The following steps were taken to upgrade from AG 3.1 to AG 3.2:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>We uninstalled AG 3.1 and all the Python programs, deleted the User\Application Data folder and the program folders for Python and AG. We used the Access Grid Bundled Installer and didn’t modify any settings other than disable the "Run integrated multicast beacon client" setting. We entered the default venue: <a href="https://vv3.mcs.anl.gov:8000/VenueServer">https://vv3.mcs.anl.gov:8000/VenueServer</a>. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>It connects to the venue but the VIC and RAT don’t open. Disabling and re-enabling the services has no effect.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Here is an excerpt from the VenueClient.log (If you would like to see the whole log email me):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 4064 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 4064 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 4028 ServiceManager agservicemanager.py:172 INFO AGServiceManager.RemoveService<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit agservice.py:270 INFO Shut service down<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit audioservice.py:319 INFO Stop service<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit audioservice.py:339 INFO rat-kill not found; rat may not die completely<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>10/22/10 11:04:48 2256 Toolkit config.py:424 ERROR Exception configuring firewall for application: C:\Users\Access Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Traceback (most recent call last):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py", line 395, in __AppFirewallConfig<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> _winreg.KEY_ALL_ACCESS)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>WindowsError: [Errno 2] The system cannot find the file specified<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>P.S. – We have been having issues with receiving emails from the mailing list. We are looking into the issue.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Thanks,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-AU style='font-family:"Arial","sans-serif";color:#1F497D'>Eric Tellekson</span></b><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Communications Technician</span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Classroom Technology Services</span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>South Dakota State University</span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Pugsley Center 212, Box 2218A</span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Brookings, SD 57007</span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Phone:</span></b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> 605.688.5747</span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Email:</span></b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <a href="mailto:keith.griebel@sdstate.edu">eric.tellekson@sdstate.edu</a></span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='color:#1F497D'><image001.png></span><span lang=EN-AU><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p></div></div></blockquote></div></body></html>