[AG-TECH] Video/RAT windows not spawning

David Bradford bradford at bu.edu
Thu May 12 12:22:18 CDT 2005

Sorry, I should've mentioned it was a Dell laptop.  I don't remember the 
model exactly, but something of order Inspiron 4150.


Andrew Patrick wrote:

> Is it a Thinkpad?  There are known problems with some of the IBM 
> helper tools that I may be able to assist you to solve.
> David Bradford wrote:
>> On a recent trip out of town, I set up a PIG node which had a problem 
>> I was unable to resolve in the time I had.  I can ask questions and 
>> retrieve logs from the owner -  I wondered if anyone had any ideas 
>> about what to look for.  It is an older Windows XP laptop (PIG node), 
>> but it runs fine.  The software is AG 2.3, and I think I configured 
>> it correctly, although anything's possible.  The problem is that the 
>> venue client does not spawn the video and RAT windows.  I can start 
>> them by hand from the command prompt.
>> There is one oddity I will mention in case it relates - there was an 
>> attempt to install the AG software before, but the files they had 
>> were corrupt.  I think the got Python installed but not wxPython, and 
>> stopped there (AG was never installed).  I removed the previous 
>> installation before I began.
>> I don't think there's anything running that would interfere, such as 
>> a firewall, but it could be hidden from me.   Any and all suggestions 
>> welcome and appreciated - it's a little hard to debug remotely, so I 
>> was hoping someone might have encountered a similar problem, and at 
>> least direct me where to look for the problem.  Thanks,
>> David Bradford
>> Systems Manager
>> Astronomy Dept.
>> Boston University

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