[AG-TECH] cert wizard doesn't open

[Thomas D. Uram]

Hi Julie:

Is there some indication of the problem in the log files?  This is the most direct way to
get information about problems that are not handled properly in the software.  If the log
doesn't clarify the problem for you, you could send it along to us to have a look.

Tom


On 06/29/05 06:57, Julia Mullen wrote:
> Good morning - 
> 
> I encountered a weird error yesterday while helping a number of 
> HPCS folks install the AG Toolkit.  The error manifests itself in 
> the following way - 
> 
>   we installed on a WindowsXP (Dell) box
>   we started the venue clilent - it asked for the profile - 
>   the user completed that -
> 
>   we clicked on the 'request a certificate' button - 
>  
>   nothing!  
> 
>   there is no windows firewall
>   we shut down the norton virus prrotections for scripting as the standard stuff
> 
>   we rebooted the machine - 
> 
>   still nothing.
> 
>  any ideas?  has anyone seen this before?
> 
> thanks.
> 
>   Julie
> 
>