[AG-TECH] venue connection issues for new AG user

[Julia Mullen]

Hi Everyone,

I am embarking on the task of bringing many new, and some jaundiced
users to the AG.  (Some have tried and never had succesfull meetings,
so
I need help to make this work really well.)  The current issue that we are 
up against is someone installing AG2.3 on a vanilla Thinkpad41 - with vanilla 
(aka default) settings for norton virus.  He consistently gets the 
'cannot connect to the venue server' message.  

He also gets a message from Norton saying 'we have detected and
internet worm - pythonw' but we have blocked it.

In the first case, we went through the archived ag-tech list and deleted teh 
PYTHONCASEOK environment setting - he followed up with the suggestions
from the AG tech archive, but still he cannot connect.

ideas?  our email thread is below.  I will see if I can get the log - but 
even the Norton issue sounds funny - this with Norton 2005.

Thanks,

  Julie


---------- Forwarded message ----------
From: David A. Bader <bader at cc.gatech.edu>
Date: Jun 23, 2005 4:17 PM
Subject: Re: Access Grid Toolkit | Users | Getting Started
To: Julia Mullen <julia.mullen at gmail.com>


Hi Julia,
  I still cannot connect. I removed the following 4 system environment
variables, and removed Python22 from my Path below. THen I turned off
Windows Firewall, and I disabled Norton AntiVirus. Still, I cannot
connect to the Venues.

-david

PYTHONCASEOK
1

PYTHONPATH
%SystemDrive%\IBMTOOLS\utils\support;%SystemDrive%\IBMTOOLS\utils\logger

TCL_LIBRARY
%SystemDrive%\IBMTOOLS\Python22\tcl\tcl8.4

TK_LIBRARY
%SystemDrive%\IBMTOOLS\Python22\tcl\tk8.4

Path
C:\Python23\.;C:\PROGRAM
FILES\THINKPAD\UTILITIES;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program
Files\ATI Technologies\ATI Control Panel;C:\Program
Files\SecureCRT\;C:\PROGRA~1\SecureFX;c:\texmf\miktex\bin;c:\Program
Files\Ghostgum\gsview;c:\ispell\bin;%SystemDrive%\IBMTOOLS\Python22;C:\Program
Files\PC-Doctor for Windows\

Julia Mullen wrote:

>Hi David -
>
>Here is another link to the thread for Thinkpad 43 item:
>
>http://www-unix.mcs.anl.gov/web-mail-archive/lists/ag-tech/2005/06/msg00092.html
>
>let me know if you can get to this link.  Else I can walk you there.
>
>Julie
>
>On 6/23/05, David A. Bader <bader at cc.gatech.edu> wrote:
>
>
>>Whoops -- I see it now :-)
>>-d
>>
>>Julia Mullen wrote:
>>
>>
>>
>>>HI David,
>>>
>>>Great!  And you already have your cert!  This is very fast.
>>>
>>>Let me answer the hardware question first as that is the easy
>>>question.  You need a USB camera - we (the AG community) recommend the
>>>Logitech Quickcam Pro 4000 because it produces nice quality video.
>>>You will also need a headset/microphone.  This is more user specific
>>>as it depends on what type of headphones you like - as long as it has
>>>both a
>>>headset and a microphone we are all set.
>>>
>>>The next thing to do is to test it.  This is trickier.  I have
>>>borrowed a laptop and will be setting up my node tonight and testing
>>>tomorrow.  What times are good for you tomorrow?  Are any good - as I
>>>recall you are selling houses and moving.  If not tomorrow, can you
>>>send me some dates and times that are good, and a backup phone number
>>>for trouble shooting - and
>>>I will set up a testing time for you?
>>>
>>>If you need to get in touch with me by phone the number is: 781-981-0839.
>>>I have a voicemail box, though it does not yet identify it as mine.
>>>
>>>Thanks -
>>>
>>>  Julie
>>>
>>>
>>>
>>>On 6/23/05, David A. Bader <bader at cc.gatech.edu> wrote:
>>>
>>>
>>>
>>>
>>>>Julia,
>>>>
>>>> I've now installed AGTk-2.3, and have installed my certificate.  What
>>>>next? How do I test it? I do not know where to connect.  Also, I have an
>>>>IBM T41 laptop running WinXP. What is the easiest/minimalist/cheapest
>>>>set of additional hardware needed (with specific model numbers) to be
>>>>ready to go.
>>>>
>>>>Thanks,
>>>>-david
>>>>
>>>>David Koester wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>>David B.:
>>>>>
>>>>>Julia can answer this question.
>>>>>
>>>>>Hope this helps!
>>>>>
>>>>>David K.
>>>>>
>>>>>--
>>>>>Dr. David Koester
>>>>>The MITRE Corporation
>>>>>26 Electronic Parkway
>>>>>Rome, NY 13441-4514
>>>>>Phone: 315.336.4966 x229 (voice)
>>>>>         315.330.4277 x229 (voice)
>>>>>         315.336.4753 (fax)
>>>>>         315.527.8360 (cell)
>>>>>Email: dkoester at mitre.org
>>>>>
>>>>>"Any Intelligent fool can make things bigger, more complex...  It takes a
>>>>>touch of genius -- and a lot of courage -- to move in the opposite
>>>>>direction."
>>>>>-- Albert Einstein
>>>>>
>>>>>
>>>>>-----Original Message-----
>>>>>From: David A. Bader [mailto:dbader at ece.unm.edu]
>>>>>Sent: Wednesday, June 22, 2005 4:25 PM
>>>>>To: Dave Koester
>>>>>Subject: Access Grid Toolkit | Users | Getting Started
>>>>>
>>>>>http://www-unix.mcs.anl.gov/fl/research/accessgrid/software/index.html
>>>>>
>>>>>The link to "certificate" is broken. What certificate do I need?
>>>>>
>>>>>-d
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>--
>>>>David A. Bader
>>>>College of Computing
>>>>Georgia Institute of Technology
>>>>Atlanta, GA  30332  USA
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>--
>>David A. Bader
>>College of Computing
>>Georgia Institute of Technology
>>Atlanta, GA  30332  USA
>>
>>
>>
>>
>
>
>

--
David A. Bader
College of Computing
Georgia Institute of Technology
Atlanta, GA  30332  USA