trouble getting AG certificate on Mac

[Ivan R. Judson]

Hi Rick,

There is a bug with the ag mac port that affects certificate management. It
appears that  you can't use the "Certificate Management" button on the top
level launcher, but if you launch the venue client and select
preferences->manage certificates, you can request, retrieve and use a
certificate successfully.

We're working on fixing this, sorry for the delay in responding. 

--Ivan

> -----Original Message-----
> From: owner-ag-dev at mcs.anl.gov 
> [mailto:owner-ag-dev at mcs.anl.gov] On Behalf Of Robert Olson
> Sent: Monday, November 29, 2004 4:46 PM
> To: R. P. Channing Rodgers, M.D.
> Cc: ag-dev at mcs.anl.gov
> Subject: Re: trouble getting AG certificate on Mac
> 
> Hi Rick --
> 
> Individual certificate is correct.
> 
> You don't need to have outgoing mail working, but the machine 
> does need to be able to get to our web server here at ANL (it 
> makes an XMLRPC call over HTTP to request the certificate). 
> There may be an issue with the Mac version of the system; 
> I've copied the AG developers list on this - they may have 
> suggestions for you.
> 
> --bob
> 
> R. P. Channing Rodgers, M.D. wrote:
> 
> >Bob,
> >
> >Rick Rodgers at the NLM here, with thanks for your kind help 
> over the 
> >past weeks by phone in response to my intermittent calls.  I have 
> >installed the latest version of the AG software on a iMac G4 
> under Mac 
> >OS X 10.3.6.  I have signed up for various mailing lists for 
> the AG but 
> >not yet received notices from the list managers that my name 
> has been added to the lists.
> >
> >I have had some difficulty in requesting a certificate.  First, the 
> >procedure appears to differ slightly from that stated in the 
> supplied 
> >online documentation, though it did not take too long to 
> figure out how to do it.
> >I configured mail on the Mac to enable mail to go out 
> (though I receive 
> >it on a different machine, and did not configure the iMac to 
> receive email).
> >The distinction between the three forms of certificate is 
> not clear, so 
> >I selected "individual," though I am not certain that is correct.
> >When I get to the "Submit Request" popup, and press 
> "Finish", I get an 
> >error popup with the message:
> >
> >   Error occured.  Certificate request can not be completed.
> >
> >I thought at first this might be related to outgoing email 
> not working 
> >on the iMac, but I did a few tests and it appears to get 
> out.  Any tips/ideas?
> >Sorry for bothering you, but as I am not on the mail lists yet, I'm 
> >kind of stuck.  Thanks in advance for any assistance!
> >
> >Cheers, Rick Rodgers
> >
> >  
> >
> 
>