trouble getting AG certificate on Mac

[Robert Olson]

Hi Rick --

Individual certificate is correct.

You don't need to have outgoing mail working, but the machine does need 
to be able to get to our web server here at ANL (it makes an XMLRPC call 
over HTTP to request the certificate). There may be an issue with the 
Mac version of the system; I've copied the AG developers list on this - 
they may have suggestions for you.

--bob

R. P. Channing Rodgers, M.D. wrote:

>Bob,
>
>Rick Rodgers at the NLM here, with thanks for your kind help over the past
>weeks by phone in response to my intermittent calls.  I have installed the
>latest version of the AG software on a iMac G4 under Mac OS X 10.3.6.  I
>have signed up for various mailing lists for the AG but not yet received
>notices from the list managers that my name has been added to the lists.
>
>I have had some difficulty in requesting a certificate.  First, the procedure
>appears to differ slightly from that stated in the supplied online
>documentation, though it did not take too long to figure out how to do it.
>I configured mail on the Mac to enable mail to go out (though I receive it
>on a different machine, and did not configure the iMac to receive email).
>The distinction between the three forms of certificate is not clear, so I
>selected "individual," though I am not certain that is correct.
>When I get to the "Submit Request" popup, and press "Finish", I get an error
>popup with the message:
>
>   Error occured.  Certificate request can not be completed.
>
>I thought at first this might be related to outgoing email not working on
>the iMac, but I did a few tests and it appears to get out.  Any tips/ideas?
>Sorry for bothering you, but as I am not on the mail lists yet, I'm kind of
>stuck.  Thanks in advance for any assistance!
>
>Cheers, Rick Rodgers
>
>  
>