question

[Ivan R. Judson]

Apparently there is a supported email gateway for bugzilla, but I don't
think we have that installed by systems.

We should make that happen on the voyager bugzilla and see how it works.

--Ivan

..........
Ivan R. Judson .~. http://www.mcs.anl.gov/~judson
Futures Laboratory .~.  630 252 0920
Argonne National Laboratory .~. 630 252 6424 Fax
 

> -----Original Message-----
> From: Robert Olson [mailto:olson at mcs.anl.gov] 
> Sent: Tuesday, September 24, 2002 8:53 AM
> To: judson at mcs.anl.gov; papka at mcs.anl.gov; 'Mary Fritsch'; 
> 'Rick Stevens'; ag-dev at mcs.anl.gov
> Subject: RE: question
> 
> 
> is there a straightforward email interface for bugzilla? the 
> web forms 
> interface is fairly off-putting, and wouldn't necessarily be 
> appropriate 
> for a primary support interface. (globus uses it, and I find 
> it to be a 
> pain...)
> 
> This depends in part on what exactly the purpose is - for out&out bug 
> reports, bugzilla is fine, but if we're providing user 
> support I'm not sure 
> it's right.
> 
> --bob
> 
> At 08:35 AM 9/24/2002 -0500, Ivan R. Judson wrote:
> >I'd advocate bugzilla for ag-support, not req, since it's a 
> much more 
> >robust system, with a larger community.
>