[AG-TECH] Access Grid Audio Issue

[Carnahan, Sean]

Thanks for the quick responses!  It appears to be both incoming and outgoing audio that is garbled.  I am using Windows XP service pack 3 with an external usb sound device with echo cancellation for both sound input and output.  I'm not sure exactly what the internal sound card is, however, I know its a standard on board for a Dell 755 system.  But the internal sound card is not selected in AccessGrid and I haven't been able to find a way to configure an audio service to input audio from a usb microphone while also sending the output through the sound card (two different pieces of hardware).  Also, I will have to check out the packet loss issue, I'm not sure how much I am getting right now.  If anyone has any more suggestions I would love to hear them.

Thanks!

Sean


On 1/23/09 12:05 PM, "Todd Zimmerman" <todd.zimmerman at ubc.ca> wrote:

On Fri, 2009-01-23 at 10:40 -0500, Carnahan, Sean wrote:
>  Hi Everyone,
>
> I am experiencing an audio issue with the Access Grid Setup I am
> working with right now.  After about 20 minutes of use the audio
> becomes garbled and very distorted.  If I close and reopen the venue
> client everything seems to work fine again.  I am running on a unicast
> network and using a PC.  Has anyone heard of this issue before and
> does anyone know of a possible fix?
>

Haven't heard of garbled audio on anything but a Mac.  There was some
quality issues when choosing Also vs OSS drivers on Linux, but those I
believe are now resolved.

Is there packet loss associated with the garble?  If not, can you select
a different audio device?

Is your outgoing garbled or just your incoming??  What OS / Sound Card
are you using?

Todd



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