[Swift-devel] OSG links for site config info and trouble tickets

[wilde at mcs.anl.gov]

Arjun, the links below provided by Marco should explain OSG site directory conventions in detail.

For reporting problems and getting help:

osg-sites at opensciencegrid.org - to report problems with a site
osg-int to report problems with OSG software (int == "integration")

An OSG "campfire" chat is staffed three times a week for interactive text chat with OSG support staff (info on the OSG site I think).

- Mike

----- Forwarded Message -----
From: "Marco Mambelli" <marco at hep.uchicago.edu>
To: "Mike Wilde" <wilde at mcs.anl.gov>
Sent: Wednesday, August 4, 2010 10:43:19 AM GMT -06:00 US/Canada Central
Subject: OSG links

Hi Mike,
this is the page describing how to get help:
https://twiki.grid.iu.edu/bin/view/ReleaseDocumentation/HelpProcedure

This is the page about site planning:
https://twiki.grid.iu.edu/bin/view/ReleaseDocumentation/SitePlanning

Here describes the possible configurations of the directories:
https://twiki.grid.iu.edu/bin/view/ReleaseDocumentation/LocalStorageConfiguration

If the ReSS/BDII information is inconsistent with the behavior, there is a 
site configuration problem and it is OK to report it or open a ticket.

Shared directories sometime can give performance/space problems.
I have no idea why all of the sudden now it is working. Sites could have 
been fixing their setup. Another possibility is that another VO that uses 
them (e.g. LIGO) now has reduced activity.

Best,
Marco

-- 
Michael Wilde
Computation Institute, University of Chicago
Mathematics and Computer Science Division
Argonne National Laboratory