[AG-TECH] No Services in new AG3.1 install

George Estes gestes at ncsa.uiuc.edu
Thu Oct 9 14:52:56 CDT 2008


  This is the note from the user indicating what he had to do to fix the problem.  "I made the decision to put a static IP on the box and then put entries in the router for that IP to let all communications  pass and it appears to work at this point."  
Will the local services not launch if ports are blocked at the firewall?  If so, which blocked ports would cause the local services not to launch?  I'm guessing some of my other user will not be so willing to open all "communications".  Is there something I'm missing?  

Thanks,
George
----- Original Message -----
From: "Thomas D. Uram" <turam at mcs.anl.gov>
To: "George Estes" <gestes at ncsa.uiuc.edu>
Cc: "Tom Coffin" <tcoffin at ncsa.uiuc.edu>, "ag-tech mailing list" <ag-tech at mcs.anl.gov>
Sent: Thursday, October 9, 2008 11:27:05 AM GMT -06:00 US/Canada Central
Subject: Re: [AG-TECH] No Services in new AG3.1 install


Bonjour does not figure in this problem. 

In AG3.1, the services launch and then register with the service manager.  This is failing for your user.  Common reasons for this failure are related to the hostname not resolving properly (unlikely in this case, unless the IP address being used is somehow incorrect) and firewall configuration.  I'd check the latter.  I'm curious to know how this turns out. 

fyi, in AG 3.2, the core services are run inside the VenueClient process, so no network communication occurs between the components, and this problem would not occur. 

Tom 




On 10/9/08 11:13 AM, George Estes wrote: 

Does it make a difference?  I thought Bonjour was optional?


----- Original Message -----
From: "Tom Coffin" <tcoffin at ncsa.uiuc.edu> To: "George Estes" <gestes at ncsa.uiuc.edu> Sent: Thursday, October 9, 2008 10:46:30 AM GMT -06:00 US/Canada Central
Subject: Re: [AG-TECH] No Services in new AG3.1 install

did they install Bonjour?

George Estes wrote: 

Hello,

  I have a new AG user at a local high school installing AG3.1.  When he runs the Venue Client on a Windows XP machine the client doen't load the default services, AudioService and VideoConsumerService and when he tries to add a Service he get an error.  The school is behind a firewall and uses a proxy server.  Any thoughts on what the problem might be would be very helpful.  Here is a portion of the Venue Client log file...

10/07/08 12:40:05 1384 ServiceDiscovery     servicediscovery.py:62 INFO  Required bonjour libs not found; service discovery disabled
10/07/08 12:40:26 1384 Toolkit     config.py:625 DEBUG retrieved local IP address 172.16.10.135
10/07/08 12:40:26 1384 Toolkit     toolkit.py:116 DEBUG Initializing AG Toolkit version 3.1 
10/07/08 12:40:26 1384 Toolkit     toolkit.py:117 INFO  Command and arguments: ['C:\\Program Files\\AGTk-3\\bin\\VenueClient3.py']
10/07/08 12:40:26 1384 VenueClient     preferences.py:188 DEBUG Preferences.LoadPreferences: open file
10/07/08 12:40:26 1384 Toolkit     toolkit.py:166 INFO  Logfile Name: VenueClient.log
10/07/08 12:40:26 1384 Toolkit     venueclient3.py:137 INFO  wx version is: 2.6.3.3
10/07/08 12:40:27 1384 VenueClient     venueclient.py:529 DEBUG __StartWebService: service manager: http://172.16.10.135:11000/ServiceManager 10/07/08 12:40:27 1384 VenueClient     venueclient.py:543 DEBUG __StartWebService: node service: http://172.16.10.135:11000/NodeService 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:640 INFO  NodeService.GetConfigurations
10/07/08 12:40:27 1384 VenueClient     venueclient.py:270 DEBUG Loading node configuration: <AccessGrid.Descriptions.NodeConfigDescription instance at 0x01FF65F8>
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:379 INFO  NodeService.LoadConfiguration
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:398 INFO  Trying to load node configuration from: C:\Program Files\AGTk-3\Config\nodeConfig\default
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: node
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   servicemanagers : servicemanager0
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: service1
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   packageName : VideoConsumerService.zip
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: service0
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   packageName : AudioService.zip
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   serviceConfig : serviceconfig0
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: servicemanager0
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   url : 
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   builtin : 1
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   services : service0 service1
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   name : 
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: serviceconfig0
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Force AC97 : False
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Silence Suppression : Off
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Output Gain : 50
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Talk : Off
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Input Gain : 50
10/07/08 12:40:27 1384 NodeService     agnodeservice.py:483 DEBUG using builtin service manager at http://172.16.10.135:11000/ServiceManager 10/07/08 12:40:27 2272 ServiceManager     agservicemanager.py:210 INFO  AGServiceManager.RemoveServices
10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:103 INFO  AGServiceManager.AddService
10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:132 INFO  Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService
10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:378 DEBUG Executing service AudioService
10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:410 INFO  Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\AudioService\\AudioService.py', '--port', 59743, '--serviceManagerUri', ' http://172.16.10.135:11000/ServiceManager ', '--token', '0001000401687c0a20adc8195931c128']
10/07/08 12:40:27 3228 ProcessManager     processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService\AudioService.py" --port 59743 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a20adc8195931c128
10/07/08 12:40:27 3228 ProcessManager     processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:1028>, <PyHANDLE:1040>, 2212, 3524)
10/07/08 12:40:37 3228 ServiceManager     agservicemanager.py:424 INFO  Service failed to register: 0001000401687c0a20adc8195931c128
10/07/08 12:40:37 3228 Hosting     servicecontainer.py:17 ERROR Processing Failure
exceptions:Exception
Service failed to become reachable
[trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService]
10/07/08 12:40:37 1384 NodeService     agnodeservice.py:518 ERROR Exception adding service AudioService.zip
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration
    prefs.GetProfile())
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName
    response = self.binding.Receive(AddServiceByNameResponse.typecode)
  File "C:\Python24\lib\site-packages\ZSI\client.py", line 504, in Receive
    return _Binding.Receive(self, replytype, **kw)
  File "C:\Python24\lib\site-packages\ZSI\client.py", line 432, in Receive
    raise FaultException(msg)
FaultException: Processing Failure
exceptions:Exception
Service failed to become reachable
[trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService]
10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:103 INFO  AGServiceManager.AddService
10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:132 INFO  Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService
10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:378 DEBUG Executing service VideoConsumerService
10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:410 INFO  Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\VideoConsumerService\\VideoConsumerService.py', '--port', 51018, '--serviceManagerUri', ' http://172.16.10.135:11000/ServiceManager ', '--token', '0001000401687c0a24b3d9e38373be44']
10/07/08 12:40:37 3864 ProcessManager     processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService\VideoConsumerService.py" --port 51018 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a24b3d9e38373be44
10/07/08 12:40:37 3864 ProcessManager     processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:12>, <PyHANDLE:1044>, 3832, 4080)
10/07/08 12:40:47 560 ServiceManager     agservicemanager.py:234 INFO  Service registered: token,url = 0001000401687c0a20adc8195931c128, http://172.16.10.135:59743/Services/AudioService.0001000408a47c0a289309db6b1c8b07 10/07/08 12:40:47 3864 ServiceManager     agservicemanager.py:422 INFO  Service registered: None 0001000401687c0a24b3d9e38373be44
10/07/08 12:40:47 3864 Hosting     servicecontainer.py:17 ERROR Processing Failure
exceptions:AttributeError
'NoneType' object has no attribute 'find'
[trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:150:AddService
C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGService_client.py:210:SetPackageFile
C:\Python24\lib\site-packages\ZSI\client.py:250:Send
C:\Python24\lib\urlparse.py:50:urlparse
C:\Python24\lib\urlparse.py:89:urlsplit]
10/07/08 12:40:47 1384 NodeService     agnodeservice.py:518 ERROR Exception adding service VideoConsumerService.zip
Traceback (most recent call last):
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration
    prefs.GetProfile())
  File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName




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