[AG-TECH] No Services in new AG3.1 install

Thomas D. Uram turam at mcs.anl.gov
Thu Oct 9 11:27:05 CDT 2008 

Bonjour does not figure in this problem.

In AG3.1, the services launch and then register with the service 
manager.  This is failing for your user.  Common reasons for this 
failure are related to the hostname not resolving properly (unlikely in 
this case, unless the IP address being used is somehow incorrect) and 
firewall configuration.  I'd check the latter.  I'm curious to know how 
this turns out.

fyi, in AG 3.2, the core services are run inside the VenueClient 
process, so no network communication occurs between the components, and 
this problem would not occur.

Tom




On 10/9/08 11:13 AM, George Estes wrote:
>   Does it make a difference?  I thought Bonjour was optional?
>
>
> ----- Original Message -----
> From: "Tom Coffin" <tcoffin at ncsa.uiuc.edu>
> To: "George Estes" <gestes at ncsa.uiuc.edu>
> Sent: Thursday, October 9, 2008 10:46:30 AM GMT -06:00 US/Canada Central
> Subject: Re: [AG-TECH] No Services in new AG3.1 install
>
> did they install Bonjour?
>
> George Estes wrote:
>   
>> Hello,
>>
>>   I have a new AG user at a local high school installing AG3.1.  When he runs the Venue Client on a Windows XP machine the client doen't load the default services, AudioService and VideoConsumerService and when he tries to add a Service he get an error.  The school is behind a firewall and uses a proxy server.  Any thoughts on what the problem might be would be very helpful.  Here is a portion of the Venue Client log file...
>>
>> 10/07/08 12:40:05 1384 ServiceDiscovery     servicediscovery.py:62 INFO  Required bonjour libs not found; service discovery disabled
>> 10/07/08 12:40:26 1384 Toolkit     config.py:625 DEBUG retrieved local IP address 172.16.10.135
>> 10/07/08 12:40:26 1384 Toolkit     toolkit.py:116 DEBUG Initializing AG Toolkit version 3.1 
>> 10/07/08 12:40:26 1384 Toolkit     toolkit.py:117 INFO  Command and arguments: ['C:\\Program Files\\AGTk-3\\bin\\VenueClient3.py']
>> 10/07/08 12:40:26 1384 VenueClient     preferences.py:188 DEBUG Preferences.LoadPreferences: open file
>> 10/07/08 12:40:26 1384 Toolkit     toolkit.py:166 INFO  Logfile Name: VenueClient.log
>> 10/07/08 12:40:26 1384 Toolkit     venueclient3.py:137 INFO  wx version is: 2.6.3.3
>> 10/07/08 12:40:27 1384 VenueClient     venueclient.py:529 DEBUG __StartWebService: service manager: http://172.16.10.135:11000/ServiceManager
>> 10/07/08 12:40:27 1384 VenueClient     venueclient.py:543 DEBUG __StartWebService: node service: http://172.16.10.135:11000/NodeService
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:640 INFO  NodeService.GetConfigurations
>> 10/07/08 12:40:27 1384 VenueClient     venueclient.py:270 DEBUG Loading node configuration: <AccessGrid.Descriptions.NodeConfigDescription instance at 0x01FF65F8>
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:379 INFO  NodeService.LoadConfiguration
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:398 INFO  Trying to load node configuration from: C:\Program Files\AGTk-3\Config\nodeConfig\default
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: node
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   servicemanagers : servicemanager0
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: service1
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   packageName : VideoConsumerService.zip
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: service0
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   packageName : AudioService.zip
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   serviceConfig : serviceconfig0
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: servicemanager0
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   url : 
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   builtin : 1
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   services : service0 service1
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   name : 
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:406 DEBUG section: serviceconfig0
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Force AC97 : False
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Silence Suppression : Off
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Output Gain : 50
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Talk : Off
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:408 DEBUG   Input Gain : 50
>> 10/07/08 12:40:27 1384 NodeService     agnodeservice.py:483 DEBUG using builtin service manager at http://172.16.10.135:11000/ServiceManager
>> 10/07/08 12:40:27 2272 ServiceManager     agservicemanager.py:210 INFO  AGServiceManager.RemoveServices
>> 10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:103 INFO  AGServiceManager.AddService
>> 10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:132 INFO  Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService
>> 10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:378 DEBUG Executing service AudioService
>> 10/07/08 12:40:27 3228 ServiceManager     agservicemanager.py:410 INFO  Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\AudioService\\AudioService.py', '--port', 59743, '--serviceManagerUri', 'http://172.16.10.135:11000/ServiceManager', '--token', '0001000401687c0a20adc8195931c128']
>> 10/07/08 12:40:27 3228 ProcessManager     processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\AudioService\AudioService.py" --port 59743 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a20adc8195931c128
>> 10/07/08 12:40:27 3228 ProcessManager     processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:1028>, <PyHANDLE:1040>, 2212, 3524)
>> 10/07/08 12:40:37 3228 ServiceManager     agservicemanager.py:424 INFO  Service failed to register: 0001000401687c0a20adc8195931c128
>> 10/07/08 12:40:37 3228 Hosting     servicecontainer.py:17 ERROR Processing Failure
>> exceptions:Exception
>> Service failed to become reachable
>> [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService]
>> 10/07/08 12:40:37 1384 NodeService     agnodeservice.py:518 ERROR Exception adding service AudioService.zip
>> Traceback (most recent call last):
>>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration
>>     prefs.GetProfile())
>>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName
>>     response = self.binding.Receive(AddServiceByNameResponse.typecode)
>>   File "C:\Python24\lib\site-packages\ZSI\client.py", line 504, in Receive
>>     return _Binding.Receive(self, replytype, **kw)
>>   File "C:\Python24\lib\site-packages\ZSI\client.py", line 432, in Receive
>>     raise FaultException(msg)
>> FaultException: Processing Failure
>> exceptions:Exception
>> Service failed to become reachable
>> [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:147:AddService
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:425:__ExecuteService]
>> 10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:103 INFO  AGServiceManager.AddService
>> 10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:132 INFO  Extracting service package to C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService
>> 10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:378 DEBUG Executing service VideoConsumerService
>> 10/07/08 12:40:37 3864 ServiceManager     agservicemanager.py:410 INFO  Running Service; options: ['C:\\Documents and Settings\\administrator\\Application Data\\AccessGrid3\\local_services\\VideoConsumerService\\VideoConsumerService.py', '--port', 51018, '--serviceManagerUri', 'http://172.16.10.135:11000/ServiceManager', '--token', '0001000401687c0a24b3d9e38373be44']
>> 10/07/08 12:40:37 3864 ProcessManager     processmanager.py:62 DEBUG Creating process: C:\Python24\pythonw.exe "C:\Documents and Settings\administrator\Application Data\AccessGrid3\local_services\VideoConsumerService\VideoConsumerService.py" --port 51018 --serviceManagerUri http://172.16.10.135:11000/ServiceManager --token 0001000401687c0a24b3d9e38373be44
>> 10/07/08 12:40:37 3864 ProcessManager     processmanager.py:75 DEBUG Create process returns: (<PyHANDLE:12>, <PyHANDLE:1044>, 3832, 4080)
>> 10/07/08 12:40:47 560 ServiceManager     agservicemanager.py:234 INFO  Service registered: token,url = 0001000401687c0a20adc8195931c128,http://172.16.10.135:59743/Services/AudioService.0001000408a47c0a289309db6b1c8b07
>> 10/07/08 12:40:47 3864 ServiceManager     agservicemanager.py:422 INFO  Service registered: None 0001000401687c0a24b3d9e38373be44
>> 10/07/08 12:40:47 3864 Hosting     servicecontainer.py:17 ERROR Processing Failure
>> exceptions:AttributeError
>> 'NoneType' object has no attribute 'find'
>> [trace: C:\Python24\lib\site-packages\ZSI\ServiceContainer.py:108:_Dispatch
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_interface.py:960:soap_AddServiceByName
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:97:AddServiceByName
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py:150:AddService
>> C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGService_client.py:210:SetPackageFile
>> C:\Python24\lib\site-packages\ZSI\client.py:250:Send
>> C:\Python24\lib\urlparse.py:50:urlparse
>> C:\Python24\lib\urlparse.py:89:urlsplit]
>> 10/07/08 12:40:47 1384 NodeService     agnodeservice.py:518 ERROR Exception adding service VideoConsumerService.zip
>> Traceback (most recent call last):
>>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGNodeService.py", line 515, in LoadConfiguration
>>     prefs.GetProfile())
>>   File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\AGServiceManager_client.py", line 60, in AddServiceByName
>>
>>     
>
>
>   
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