[AG-TECH] Greyed Vic Windows

Many Ayromlou mayromlo at ryerson.ca
Wed Oct 26 10:00:23 CDT 2005

Hi Todd,

I would check his graphics card. Does it support hardware overlays. I  
think that's needed for VIC and if you don't have it you get blank  
windows. I had a problem similar to this on a machine with a built in  
card and a quad G200 PCI. The quad card needed a certain driver  
version otherwise it didn't support the vic overlay calls and I would  
end up with blank video windows. In my case also, if I moved the  
tiled VIC window around and went over the boundry of the built-in  
card and the G200 it would do the same thing (greyed rectangles  
instead of the video thumbnails).

I would check to see if the card has support and also check on the  
driver version.

On 25-Oct-05, at 5:11 PM, Todd Zimmerman wrote:

> Hey all - looking for help/suggestions...
> I've just helped a user set up a new personal node and he is  
> reporting an odd problem with vic.
> We successfully set up a VideoService and restarted video.  From my  
> side (the remote side), all is
> working well.  I can see the person's video fine, so the camera is  
> working well and vic is properly
> sending the camera feed out.
> The problem is on his side (the local side).  The video feeds (and  
> thumbnails) on his side are
> greyed out. Before you suggest he's using a videoproducer service  
> instead of a videoservice - or has
> the sources muted, this isn't the case.  It is definitely a video  
> service, and in fact, we've run
> vic from the command line and have had the same experience.  The  
> 'mute' buttons are NOT activated;
> however the symptoms are identical to that.  Toggling the mute  
> buttons does nothing.
> One of extenuating circumstance that may be affecting this is that  
> the user is in France - and is
> using a French language version of Windows.... not sure if this  
> would affect things, but thought I'd
> throw it out there anyway.
> Anyone seen this behavior before?  Its AG2.4 with recommended  
> python, wxpython etc - and other
> videoconferencing technologies (netmeeting) work fine.
> Thoughts? Ideas?
> Thanks in advance,
> Todd
> -- 
> Collaboration & Visualization Technician
> WestGrid - www.westgrid.ca
> IRMACS - www.irmacs.com
> Ph. 604.268.6979
> Todd Zimmerman - toddz at sfu.ca

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