[AG-TECH] Certificate request

[Victor Babson]

Hey Ivan,

Thanks for the response.  Stay outta this.  It's `tween me and Tom! :)

Seriously, I did make a note in my documentation that turn around time is
usually within a few hours but will take longer if requested during the
weekend.  Even so, if I didn't send an email, when do you think I would have
gotten my cert?

I hope this isn't coming across as negative or pushy, or rude.  You both
should know me enough to realize I'm not like that.  I'm just wondering the
best way to address this.

Is there a spool of sorts that someone makes an effort to view and sign
certs every other day?  It could be a misconstrued view I have, but I've
seen posts where it seems some requests had slipped through the cracks.  Is
the best plan to wait?  I can write the documentation to say request cert
and wait until it's signed.  But what if a week goes by and the user still
has no cert.  You know I would write you :) but a first-time user to AG
might see this as normal.

Give me two more pence and I'll leave you alone.

Thanks again and keep up the tremendous job!

--Vic

P.S.  Tom, you gonna let this guy speak for you or what? :)


-----Original Message-----
From: owner-ag-tech at mcs.anl.gov [mailto:owner-ag-tech at mcs.anl.gov] On Behalf
Of Ivan R. Judson
Sent: Thursday, August 04, 2005 12:29 AM
To: 'Victor Babson'; ag-tech at mcs.anl.gov
Subject: RE: [AG-TECH] Certificate request


Hey Vic,

I'd suggest not counting Saturday/Sundays into the 48 hours, since nobody is
paid to work those days :-)

just my $0.02.

Cheers!

--Ivan 

> -----Original Message-----
> From: owner-ag-tech at mcs.anl.gov 
> [mailto:owner-ag-tech at mcs.anl.gov] On Behalf Of Victor Babson
> Sent: Wednesday, August 03, 2005 10:04 PM
> To: ag-tech at mcs.anl.gov
> Subject: RE: [AG-TECH] Certificate request
> 
> Hey Tom,
> 
> Thanks for the cert and thanks for the reply.  I knew of the 
> loose promise of having a cert within 48 hours.
> 
> I am working on a documentation project and I am doing video 
> captures for folks who need it.  I wanted to request an 
> identity cert, show how to check the status and then import 
> it when ready.
> 
> I just started to worry that my request didn't get through 
> since it had been over 80 hours...
> 
> Your extra information helps me in writing my documentation, 
> so thanks!  But before I include the ag-tech mailing list for 
> the technically challenged and cert requests start flying in 
> like crazy, what would you recommend I put for my 
> users/readers to do in the event a case like this is 
> repeated?  Should I write that they should request another 
> cert?  Should I list ag-tech and instruct them to send an email?
> 
> Again, I know the difference between the anon cert and the 
> others, but consider 48 hours to be a reasonable turn-around 
> time.  Thanks in advance for your help.
> 
> --Vic
> 
> 
> -----Original Message-----
> From: owner-ag-tech at mcs.anl.gov 
> [mailto:owner-ag-tech at mcs.anl.gov] On Behalf Of Thomas D. Uram
> Sent: Wednesday, August 03, 2005 12:50 AM
> To: Victor Babson
> Cc: ag-tech at mcs.anl.gov
> Subject: Re: [AG-TECH] Certificate request
> 
> Hey Victor:
> 
> I just signed your certificate.  If you have any trouble with 
> it, let us know (ag-info at mcs.anl.gov).
> 
> If the certificate request tool doesn't tell you of a 
> problem, you should be able to safely assume that the request 
> succeeded.  Because these certificates are signed manually, 
> we claim a two-day turnaround on them (but usually do better 
> than that).  If you need a cert in a hurry, you could 
> optionally request an anonymous cert, which is signed 
> automatically and available immediately.
> 
> Tom
> 
> 
> 
> 
> Victor Babson wrote:
> > I requested a certificate on Saturday (July 30^th ) at 03:19:13 PM 
> > Eastern time.
> > 
> >  
> > 
> > How can I check to make sure this request was received and I'm not 
> > checking the status in vain?
> > 
> >  
> > 
> >  
> > 
> >  
> > 
> >  
> > 
> > --Vic
> > 
> >  
> > 
> >  
> > 
> 
>