[AG-TECH] Certificates

[Glover George]

Hi.  I am to the point now where either I'm completely mistaken about 
certificates, or the people who sign them took a couple weeks vacation. 
 I'll paste the body of a message i posted to Thomas Uram offlist, just 
incase someone can understand what i'm talking about.

Hi, sorry to bother but wanted to quit cluttering the list with these 
requests.  I posted that we installed the program as Administrator, and 
tried setting it up (XP).  We did get the request that you told me 
about, however, since then C:\Documents and Settings\Administrator was 
deleted.  So we don't have those certificates anymore.  So we then 
re-installed the program (other reasons - windows and everything).  Now 
we'd like to run the room as a single user, so we tried setting the 
program up as that user (from a fresh install) this time.  We sent off 
the request (for Identity), but this was a week or more ago, and i still 
haven't recieved anything.  I then tried going ahead and setting up our 
linux boxes (Audio and Video).  Here, I have no idea where docs are, so 
I just tried running venue client on the video machine and it asked to 
submit a certificate request as well.  i tried that the same day, and 
still no response today.  I did re-submit the request today on the 
windows display machine, so we'll see how that goes in the next two days 
i guess.

Can you help me understand one thing though.  What are the differences 
between the three types of certificates?  Do I need to request one of 
each?  Do I need to request a machine one for each machine, or is 
requesting one Identity certificate and somehow (which i also need to 
learn) importing them on the Audio and Video machines?

I am extremely confused about this, and would kill to get the newer 
version up, as it is much easier for our operator to use.

Thanks a million in advance.
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Can someone please let me know what to do about this certificate problem?