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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='margin-left:3.0pt;margin-top:3.0pt;margin-right:3.0pt;margin-bottom:.75pt'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Jason,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We, at 3 separate sites, have also seen this issue. In our testing it appears to be 64bit related, since if we move the card(s) to a 32bit Windows machine (both Windows 7), the Vic crash does not happen and it all works fine. We have also noticed that this affects multiple Viewcast Osprey card models, including the 440 (pci) and 450e (pci-express). There is also some odd/inconsistent behavior where, if you disable the Osprey devices, open Access Grid Venue Client, then re-enable some (not always able to do all) of them, they will become available to add into a service, enter a venue, and actually work (send video through Vic). Obviously this is not really a solution, but maybe some developers will find it valuable.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>A while back Doug Kosovic was working on this some, I am not sure if he got anywhere with HD Vic to prevent the crashes. Our workaround now is to use a 32bit capture machine to send SD video alongside our HD capture (which uses 3 Blackmagic Decklink SDI cards) and we control both HD and SD capture machines from our Display machine with Service Manager.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Since we’ve had this issue for almost a year now, we have had the opportunity to test with multiple releases of the 64bit drivers for these cards, hoping they would solve the problem, to no avail. It appears Viewcast has now released all the beta versions, so theoretically the drivers should be stable, but I still consider that a possible cause. It is interesting however that other capture programs appear to display the video from these Osprey cards just fine in 64bit Windows, so hopefully it is just a matter of modifying some HD Vic code.<o:p></o:p></span></p><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please let us know if you come up with or hear of a solution! We are happy to provide logs or any other info upon request.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks!<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Keith<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Keith Griebel</span></b><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Communications Technician</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Classroom Technology Services</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>South Dakota State University</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='color:#1F497D'><o:p> </o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ag-tech-bounces@lists.mcs.anl.gov [mailto:ag-tech-bounces@lists.mcs.anl.gov] <b>On Behalf Of </b>Jason Bell<br><b>Sent:</b> Thursday, April 07, 2011 9:51 PM<br><b>To:</b> ag-tech@mcs.anl.gov<br><b>Subject:</b> [AG-TECH] FW: VideoConsumerService HD crash log<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Colleagues<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am forwarding an issue from a colleague, in which an “</span><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Osprey 440e</span><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>” device on Windows 7-64bit causes vic to crash. Note, this issue only occurs on the newer version of vic (ie, The HD Video* services). The non-HD Video Services appears to work fine.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If the device is disabled, vic appears to work fine.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Has anyone else seen this issue?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:3.0pt;margin-bottom:0in;margin-left:3.0pt;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Many thanks,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:3.0pt;margin-bottom:0in;margin-left:3.0pt;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:3.0pt;margin-bottom:0in;margin-left:3.0pt;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Living Au [mailto:living.au@aut.ac.nz] <br><b>Sent:</b> Thursday, 7 April 2011 11:08 AM<br><b>To:</b> Jason Bell<br><b>Cc:</b> Lloyd Pearson<br><b>Subject:</b> VideoConsumerService HD crash log<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hi,<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Win 7 64bit and Osprey 440e<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>This is the log -<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>04/07/11 13:02:25 3784 VenueClient venueclientui.py:2902 DEBUG add user: Otago ITS AVC 1<br>04/07/11 13:02:49 2396 VenueClient venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138169<br>04/07/11 13:02:49 2396 VenueClient venueclient.py:633 DEBUG Next Heartbeat needed within 36s<br>04/07/11 13:02:49 2396 VenueClient venueclient.py:643 DEBUG heartBeatCounter = 5<br>04/07/11 13:03:25 3440 VenueClient venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138205<br>04/07/11 13:03:25 3440 VenueClient venueclient.py:633 DEBUG Next Heartbeat needed within 36s<br>04/07/11 13:03:25 3440 VenueClient venueclient.py:643 DEBUG heartBeatCounter = 6<br>04/07/11 13:03:30 1352 VenueClient venueclientui.py:1732 DEBUG VenueClientFrame.ManageNodeCB: open node management<br>04/07/11 13:03:30 1352 VenueClient venueclientui.py:1733 DEBUG nodeservice url: </span><a href="http://156.62.46.22:11000/NodeService"><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>http://156.62.46.22:11000/NodeService</span></a><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>04/07/11 13:03:30 1352 NodeService agnodeservice.py:299 INFO NodeService.GetServiceManagers<br>04/07/11 13:03:30 1352 ServiceManager agservicemanager.py:225 INFO AGServiceManager.GetServices<br>04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService<br>04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:350 INFO Installed service version: 3.4, package version: 3.4<br>04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:358 INFO Importing inline service class VideoConsumerServiceHD<br>04/07/11 13:03:43 1352 ServiceManager agservicemanager.py:163 ERROR AddService<br>Traceback (most recent call last):<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService<br> serviceObj,pid = self.__AddInlineService(servicePackage)<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService<br> serviceObj = serviceClass()<br> File ".\VideoConsumerServiceHD.py", line 49, in __init__<br> deviceDOM = xml.dom.minidom.parse(proc.stdout)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse<br> return expatbuilder.parse(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse<br> result = builder.parseFile(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile<br> parser.Parse("", True)<br>ExpatError: no element found: line 1, column 0<br>04/07/11 13:03:43 3784 bajjer.io io.py:161 DEBUG RECV: <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>04/07/11 13:03:43 1352 NodeManagementUIClasses nodemanagementuiclasses.py:1010 ERROR Add Service failed:VideoConsumerServiceHD<br>Traceback (most recent call last):<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\NodeManagementUIClasses.py", line 968, in AddService<br> self.app.GetPreferences().GetProfile())<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService<br> serviceObj,pid = self.__AddInlineService(servicePackage)<br> File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService<br> serviceObj = serviceClass()<br> File ".\VideoConsumerServiceHD.py", line 49, in __init__<br> deviceDOM = xml.dom.minidom.parse(proc.stdout)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse<br> return expatbuilder.parse(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse<br> result = builder.parseFile(file)<br> File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile<br> parser.Parse("", True)<br>ExpatError: no element found: line 1, column 0<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Regards,<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span lang=EN-AU style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Living.<o:p></o:p></span></p></div></div></body></html>