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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>G’day<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Not sure if it is related, but I have seen similar issues here
in Australia, where users have to apply the following fix <a
href="http://www.accessgrid.org/node/1800">http://www.accessgrid.org/node/1800</a>.
The only thing the makes me believe that this won’t fix your issue is that it
use to work, but now it doesn’t.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cheers,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jason.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> ag-tech-bounces@lists.mcs.anl.gov
[mailto:ag-tech-bounces@lists.mcs.anl.gov] <b>On Behalf Of </b>Thomas Uram<br>
<b>Sent:</b> Tuesday, 26 October 2010 08:36 AM<br>
<b>To:</b> Tellekson, Eric G.<br>
<b>Cc:</b> ag-tech@mcs.anl.gov; Griebel, Keith<br>
<b>Subject:</b> Re: [AG-TECH] VIC and RAT not opening in AG3.2 on Win 7<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Can you send the entire log
file? Something else is wrong besides the errors you included. Alternatively
you could submit an error report from the help menu in the venue client.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On Oct 25, 2010, at 4:58 PM, "Tellekson, Eric G." <<a
href="mailto:eric.tellekson@sdstate.edu">eric.tellekson@sdstate.edu</a>>
wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello
All,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We
are experiencing a problem with newly installed Access Grid 3.2 on our Windows
7 Professional (64bit) system.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>VIC
and RAT are not opening when we enter a venue. There are no visible errors. <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
can open the VIC and RAT programs individually using the command prompt.
There is a firewall warning that I allow the programs though.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If
I disable the firewall there is no change to the problem.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Everything
worked fine in AG 3.1. (We are upgrading to get the HD VIC service built into
AG 3.2)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The
following steps were taken to upgrade from AG 3.1 to AG 3.2:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We
uninstalled AG 3.1 and all the Python programs, deleted the User\Application
Data folder and the program folders for Python and AG. We used the Access
Grid Bundled Installer and didn’t modify any settings other than disable the
"Run integrated multicast beacon client" setting. We entered the
default venue: <a href="https://vv3.mcs.anl.gov:8000/VenueServer">https://vv3.mcs.anl.gov:8000/VenueServer</a>.
<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It
connects to the venue but the VIC and RAT don’t open. Disabling and re-enabling
the services has no effect.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here
is an excerpt from the VenueClient.log (If you would like to see the whole log
email me):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 4064 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 4064 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\VideoConsumerService\vic.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 4028 ServiceManager agservicemanager.py:172
INFO AGServiceManager.RemoveService<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit agservice.py:270 INFO Shut
service down<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit audioservice.py:319 INFO
Stop service<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit audioservice.py:339 INFO
rat-kill not found; rat may not die completely<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\ratmedia.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-ui.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>10/22/10
11:04:48 2256 Toolkit config.py:424 ERROR Exception
configuring firewall for application: C:\Users\Access
Grid\AppData\Roaming\AccessGrid3\local_services\AudioService\rat-kill.exe<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Traceback
(most recent call last):<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
File
"C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Config.py",
line 395, in __AppFirewallConfig<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
_winreg.KEY_ALL_ACCESS)<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>WindowsError:
[Errno 2] The system cannot find the file specified<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>P.S.
– We have been having issues with receiving emails from the mailing list. We
are looking into the issue.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-family:"Arial","sans-serif";color:#1F497D'>Eric Tellekson</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Communications
Technician</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Classroom
Technology Services</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>South
Dakota State University</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Pugsley
Center 212, Box 2218A</span><o:p></o:p></p>
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style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Brookings,
SD 57007</span><o:p></o:p></p>
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style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Phone:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> 605.688.5747</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Email:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <a
href="mailto:keith.griebel@sdstate.edu">eric.tellekson@sdstate.edu</a></span><o:p></o:p></p>
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style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
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style='color:#1F497D'><image001.png></span><o:p></o:p></p>
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