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<br>
Paul:<br>
<br>
I'm aware of the problem and am tracking it. Your logs are a big help.<br>
<br>
Thanks,<br>
Tom<br>
<br>
<br>
On 12/6/07 6:43 PM, Paul Mercer wrote:
<blockquote cite="mid:6CC9B13F-D48C-42A0-A844-9F9C6C86F163@arsc.edu"
type="cite">All
<div>In the past two months I have seen this problem more and more.
It seems to affect my windows nodes more than the mac ones. Below is
the VenueClient logs from one of our nodes. Is there a solution to
this? We are using 3.02 with XP.</div>
<div><br class="webkit-block-placeholder">
</div>
<div>any help would be appreciated.</div>
<div><br class="webkit-block-placeholder">
</div>
<div>Thanks</div>
<div><br class="webkit-block-placeholder">
</div>
<div>Paul</div>
<div><br class="webkit-block-placeholder">
</div>
<div>Venue Client log</div>
<div><br class="webkit-block-placeholder">
</div>
<div>
<div>12/05/07 16:13:01 3716 VenueClient venueclient.py:477 ERROR
Error sending heartbeat; next heartbeat in 30s</div>
<div>Traceback (most recent call last):</div>
<div> File
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py",
line 457, in Heartbeat</div>
<div> nextTimeout = self.__venueProxy.UpdateLifetime(</div>
<div> File
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py",
line 254, in UpdateLifetime</div>
<div> self.binding.Send(None, None, request,
soapaction="urn:#UpdateLifetime", **kw)</div>
<div> File "C:\Python23\lib\site-packages\ZSI\client.py", line 254,
in Send</div>
<div> self.h.connect()</div>
<div> File "C:\Python23\lib\httplib.py", line 987, in connect</div>
<div> sock.connect((self.host, self.port))</div>
<div> File "<string>", line 1, in connect</div>
<div>error: (10060, 'Operation timed out')</div>
<div>12/05/07 16:13:31 2336 VenueClient venueclient.py:450 DEBUG
Calling Heartbeat, time now: 1196903611</div>
<div>12/05/07 16:13:52 2336 VenueClient venueclient.py:477 ERROR
Error sending heartbeat; next heartbeat in 30s</div>
<div>Traceback (most recent call last):</div>
<div> File
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py",
line 457, in Heartbeat</div>
<div> nextTimeout = self.__venueProxy.UpdateLifetime(</div>
<div> File
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py",
line 254, in UpdateLifetime</div>
<div> self.binding.Send(None, None, request,
soapaction="urn:#UpdateLifetime", **kw)</div>
<div> File "C:\Python23\lib\site-packages\ZSI\client.py", line 254,
in Send</div>
<div> self.h.connect()</div>
<div> File "C:\Python23\lib\httplib.py", line 987, in connect</div>
<div> sock.connect((self.host, self.port))</div>
<div> File "<string>", line 1, in connect</div>
<div>error: (10060, 'Operation timed out')</div>
<div>12/05/07 16:14:16 2868 VenueClient venueclient.py:561 DEBUG
RemoveUserEvent: Got Remove User Event</div>
<div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1132 INFO
ExitVenue</div>
<div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1103 DEBUG
ExitVenue: Stop event client obj</div>
<div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1105 DEBUG
ExitVenue: Remove event client reference</div>
<div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1110 INFO
ExitVenue: Stopping text client</div>
<div>12/05/07 16:14:16 2868 JabberClient jabberclient.py:73 DEBUG
Sending the presence to
'Remote-Control-Device-1(<a class="moz-txt-link-abbreviated" href="mailto:agserver.arsc.edu)@conference.mcs.anl.gov/WRRB">agserver.arsc.edu)@conference.mcs.anl.gov/WRRB</a>
Shuttle Node' of type 'unavailable'...</div>
<div>12/05/07 16:14:16 2868 bajjer.io io.py:122 DEBUG SEND:
<presence
to=<a class="moz-txt-link-rfc2396E" href="mailto:Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRBShuttleNode">"Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB
Shuttle Node"</a> type="unavailable"><x /></presence></div>
<div>12/05/07 16:14:16 2868 RTPBeacon rtpbeacon.py:296 DEBUG
Called Stop.</div>
<div>12/05/07 16:14:16 2868 EventClient
insecurevenueeventclient.py:77 INFO BaseVenueEventClient lost
connection.</div>
<div>12/05/07 16:14:16 3980 bajjer.io io.py:161 DEBUG RECV:
<presence
to='<a class="moz-txt-link-abbreviated" href="mailto:c7a550e509785d73b6915968a3240c92@jabber.mcs.anl.gov/default">c7a550e509785d73b6915968a3240c92@jabber.mcs.anl.gov/default</a>'
type='unavailable'
from='remote-control-device-1(<a class="moz-txt-link-abbreviated" href="mailto:agserver.arsc.edu)@conference.mcs.anl.gov/WRRB">agserver.arsc.edu)@conference.mcs.anl.gov/WRRB</a>
Shuttle Node'><x/><x xmlns='<a moz-do-not-send="true"
href="http://jabber.org/protocol/muc#user%27">http://jabber.org/protocol/muc#user'</a>><item
affiliation='none' role='none'/></x></presence></div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72
DEBUG start <{<a class="moz-txt-link-freetext" href="jabber:client">jabber:client</a>}presence> level=1</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72
DEBUG start <{<a class="moz-txt-link-freetext" href="jabber:client">jabber:client</a>}x> level=2</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86
DEBUG end <{<a class="moz-txt-link-freetext" href="jabber:client">jabber:client</a>}x> level=2</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72
DEBUG start <{<a moz-do-not-send="true"
href="http://jabber.org/protocol/muc#user%7Dx">http://jabber.org/protocol/muc#user}x</a>>
level=2</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72
DEBUG start <{<a moz-do-not-send="true"
href="http://jabber.org/protocol/muc#user%7Ditem">http://jabber.org/protocol/muc#user}item</a>>
level=3</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86
DEBUG end <{<a moz-do-not-send="true"
href="http://jabber.org/protocol/muc#user%7Ditem">http://jabber.org/protocol/muc#user}item</a>>
level=3</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86
DEBUG end <{<a moz-do-not-send="true"
href="http://jabber.org/protocol/muc#user%7Dx">http://jabber.org/protocol/muc#user}x</a>>
level=2</div>
<div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86
DEBUG end <{<a class="moz-txt-link-freetext" href="jabber:client">jabber:client</a>}presence> level=1</div>
<div>12/05/07 16:14:16 3980 JabberClient jabberclient.py:148
DEBUG
remote-control-device-1(<a class="moz-txt-link-abbreviated" href="mailto:agserver.arsc.edu)@conference.mcs.anl.gov/WRRB">agserver.arsc.edu)@conference.mcs.anl.gov/WRRB</a>
Shuttle Node is unavailable (None / None)</div>
<div>12/05/07 16:14:16 2868 VenueClient venueclientui.py:3349
DEBUG ContentListPanel.RemoveParticipant: Remove participant</div>
<div>12/05/07 16:14:16 3980 VenueClient venueclientui.py:2322
DEBUG remove user: WRRB Shuttle Node</div>
<div>12/05/07 16:14:16 1368 RTPBeacon rtpbeacon.py:289 INFO
RTPBeacon.UpdateThread exiting</div>
<div>
<div>On Oct 19, 2007, at 3:25 PM, gurcharan khanna wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">
<div style="margin: 0px;">Vic</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">I don't think I saw anything here but I
think Tom Uram said this was a known issue. Maybe</div>
<div style="margin: 0px;">someone could clarify what the solution
is or in what release version it is fixed????</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">-gurcharan</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">VicSalva wrote:</div>
<blockquote type="cite">
<div style="margin: 0px;">Did we get an opinion on this?<span
class="Apple-converted-space"> </span>My PIG (lap top) client will
time out and</div>
<div style="margin: 0px;">lose connection to the venue client,
but the Vic and RAT continue to work.</div>
<div style="margin: 0px;">I'm running 3.0.2.<span
class="Apple-converted-space"> </span>However, I have a PC that will
run just fine. <span class="Apple-converted-space"> </span></div>
<div style="margin: 0px;">Thx!!</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">-----Original Message-----</div>
<div style="margin: 0px;">From: <a class="moz-txt-link-abbreviated" href="mailto:owner-ag-tech@mcs.anl.gov">owner-ag-tech@mcs.anl.gov</a> [<a
moz-do-not-send="true" href="mailto:owner-ag-tech@mcs.anl.gov">mailto:owner-ag-tech@mcs.anl.gov</a>]
On Behalf</div>
<div style="margin: 0px;">Of gurcharan khanna</div>
<div style="margin: 0px;">Sent: Tuesday, September 25, 2007 3:02
PM</div>
<div style="margin: 0px;">To: <a moz-do-not-send="true"
href="mailto:ag-tech@mcs.anl.gov">ag-tech@mcs.anl.gov</a></div>
<div style="margin: 0px;">Subject: [AG-TECH] Venue Client keeps
leaving the venue and i need to</div>
<div style="margin: 0px;">reenter..</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">hi,</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">every day, or couple of days i get
kicked out of the RIT Venue on the ANL server</div>
<div style="margin: 0px;">and need to reenter manually. most of
the videos and audio keep running however.</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">is there anyway to keep the venue
client up persistently? i have persistent venues</div>
<div style="margin: 0px;">that need to stay up 24/7.</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">thanks,</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">-gurcharan</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">PS WinXP, AG 3.1beta</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<p style="margin: 0px; min-height: 14px;"><span
class="Apple-converted-space"> </span><br
class="khtml-block-placeholder">
</p>
</blockquote>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">--<span class="Apple-converted-space"> </span></div>
<div style="margin: 0px;">-------------------------</div>
<div style="margin: 0px;">Gurcharan S. Khanna, Ph.D.</div>
<div style="margin: 0px;">Director of Research Computing</div>
<div style="margin: 0px;">Office of the Vice President for Research</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px;">Director, Interactive Collaboration
Environments Laboratory,</div>
<div style="margin: 0px;">Center for the Advancing the Study of
Cyberinfrastructure</div>
<div style="margin: 0px;">---</div>
<div style="margin: 0px;">Rochester Institute of Technology</div>
<div style="margin: 0px;">1 Lomb Memorial Drive</div>
<div style="margin: 0px;">Rochester, New York 14623-5603</div>
<div style="margin: 0px;">Phone: 585-475-7504<span
class="Apple-converted-space"> </span>~<span
class="Apple-converted-space"> </span>Cell: 585-451-8370</div>
<div style="margin: 0px;">Email: <a moz-do-not-send="true"
href="mailto:gurcharan.khanna@rit.edu">gurcharan.khanna@rit.edu</a></div>
<div style="margin: 0px;">Http:<span class="Apple-converted-space">
</span><a class="moz-txt-link-abbreviated" href="http://www.rit.edu/~gskpop">www.rit.edu/~gskpop</a></div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
<div style="margin: 0px; min-height: 14px;"><br>
</div>
</blockquote>
</div>
<br>
<div> <span class="Apple-style-span"
style="border-collapse: separate; border-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px;">
<div>Paul Mercer</div>
<div>Arctic Region Supercomputing Center</div>
<div>907 450 8649</div>
<div><br class="khtml-block-placeholder">
</div>
<div><br class="khtml-block-placeholder">
</div>
<br class="Apple-interchange-newline">
</span> </div>
<br>
</div>
</blockquote>
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