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All<div>In the past two months I have seen this problem more and more. It seems to affect my windows nodes more than the mac ones. Below is the VenueClient logs from one of our nodes. Is there a solution to this? We are using 3.02 with XP.</div><div><br class="webkit-block-placeholder"></div><div>any help would be appreciated.</div><div><br class="webkit-block-placeholder"></div><div>Thanks</div><div><br class="webkit-block-placeholder"></div><div>Paul</div><div><br class="webkit-block-placeholder"></div><div>Venue Client log</div><div><br class="webkit-block-placeholder"></div><div><div>12/05/07 16:13:01 3716 VenueClient venueclient.py:477 ERROR Error sending heartbeat; next heartbeat in 30s</div><div>Traceback (most recent call last):</div><div> File "C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py", line 457, in Heartbeat</div><div> nextTimeout = self.__venueProxy.UpdateLifetime(</div><div> File "C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py", line 254, in UpdateLifetime</div><div> self.binding.Send(None, None, request, soapaction="urn:#UpdateLifetime", **kw)</div><div> File "C:\Python23\lib\site-packages\ZSI\client.py", line 254, in Send</div><div> self.h.connect()</div><div> File "C:\Python23\lib\httplib.py", line 987, in connect</div><div> sock.connect((self.host, self.port))</div><div> File "<string>", line 1, in connect</div><div>error: (10060, 'Operation timed out')</div><div>12/05/07 16:13:31 2336 VenueClient venueclient.py:450 DEBUG Calling Heartbeat, time now: 1196903611</div><div>12/05/07 16:13:52 2336 VenueClient venueclient.py:477 ERROR Error sending heartbeat; next heartbeat in 30s</div><div>Traceback (most recent call last):</div><div> File "C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py", line 457, in Heartbeat</div><div> nextTimeout = self.__venueProxy.UpdateLifetime(</div><div> File "C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py", line 254, in UpdateLifetime</div><div> self.binding.Send(None, None, request, soapaction="urn:#UpdateLifetime", **kw)</div><div> File "C:\Python23\lib\site-packages\ZSI\client.py", line 254, in Send</div><div> self.h.connect()</div><div> File "C:\Python23\lib\httplib.py", line 987, in connect</div><div> sock.connect((self.host, self.port))</div><div> File "<string>", line 1, in connect</div><div>error: (10060, 'Operation timed out')</div><div>12/05/07 16:14:16 2868 VenueClient venueclient.py:561 DEBUG RemoveUserEvent: Got Remove User Event</div><div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1132 INFO ExitVenue</div><div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1103 DEBUG ExitVenue: Stop event client obj</div><div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1105 DEBUG ExitVenue: Remove event client reference</div><div>12/05/07 16:14:16 2868 VenueClient venueclient.py:1110 INFO ExitVenue: Stopping text client</div><div>12/05/07 16:14:16 2868 JabberClient jabberclient.py:73 DEBUG Sending the presence to 'Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB Shuttle Node' of type 'unavailable'...</div><div>12/05/07 16:14:16 2868 bajjer.io io.py:122 DEBUG SEND: <presence to="Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB Shuttle Node" type="unavailable"><x /></presence></div><div>12/05/07 16:14:16 2868 RTPBeacon rtpbeacon.py:296 DEBUG Called Stop.</div><div>12/05/07 16:14:16 2868 EventClient insecurevenueeventclient.py:77 INFO BaseVenueEventClient lost connection.</div><div>12/05/07 16:14:16 3980 bajjer.io io.py:161 DEBUG RECV: <presence to='c7a550e509785d73b6915968a3240c92@jabber.mcs.anl.gov/default' type='unavailable' from='remote-control-device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB Shuttle Node'><x/><x xmlns='<a href="http://jabber.org/protocol/muc#user'">http://jabber.org/protocol/muc#user'</a>><item affiliation='none' role='none'/></x></presence></div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72 DEBUG start <{jabber:client}presence> level=1</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72 DEBUG start <{jabber:client}x> level=2</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86 DEBUG end <{jabber:client}x> level=2</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72 DEBUG start <{<a href="http://jabber.org/protocol/muc#user}x">http://jabber.org/protocol/muc#user}x</a>> level=2</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:72 DEBUG start <{<a href="http://jabber.org/protocol/muc#user}item">http://jabber.org/protocol/muc#user}item</a>> level=3</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86 DEBUG end <{<a href="http://jabber.org/protocol/muc#user}item">http://jabber.org/protocol/muc#user}item</a>> level=3</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86 DEBUG end <{<a href="http://jabber.org/protocol/muc#user}x">http://jabber.org/protocol/muc#user}x</a>> level=2</div><div>12/05/07 16:14:16 3980 bajjer.serialize serialize.py:86 DEBUG end <{jabber:client}presence> level=1</div><div>12/05/07 16:14:16 3980 JabberClient jabberclient.py:148 DEBUG remote-control-device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB Shuttle Node is unavailable (None / None)</div><div>12/05/07 16:14:16 2868 VenueClient venueclientui.py:3349 DEBUG ContentListPanel.RemoveParticipant: Remove participant</div><div>12/05/07 16:14:16 3980 VenueClient venueclientui.py:2322 DEBUG remove user: WRRB Shuttle Node</div><div>12/05/07 16:14:16 1368 RTPBeacon rtpbeacon.py:289 INFO RTPBeacon.UpdateThread exiting</div><div><div>On Oct 19, 2007, at 3:25 PM, gurcharan khanna wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Vic</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I don't think I saw anything here but I think Tom Uram said this was a known issue. Maybe</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">someone could clarify what the solution is or in what release version it is fixed????</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-gurcharan</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">VicSalva wrote:</div> <blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Did we get an opinion on this?<span class="Apple-converted-space"> </span>My PIG (lap top) client will time out and</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">lose connection to the venue client, but the Vic and RAT continue to work.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I'm running 3.0.2.<span class="Apple-converted-space"> </span>However, I have a PC that will run just fine. <span class="Apple-converted-space"> </span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Thx!!</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-----Original Message-----</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">From: owner-ag-tech@mcs.anl.gov [<a href="mailto:owner-ag-tech@mcs.anl.gov">mailto:owner-ag-tech@mcs.anl.gov</a>] On Behalf</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Of gurcharan khanna</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Sent: Tuesday, September 25, 2007 3:02 PM</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">To: <a href="mailto:ag-tech@mcs.anl.gov">ag-tech@mcs.anl.gov</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Subject: [AG-TECH] Venue Client keeps leaving the venue and i need to</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">reenter..</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">hi,</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">every day, or couple of days i get kicked out of the RIT Venue on the ANL server</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">and need to reenter manually. most of the videos and audio keep running however.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">is there anyway to keep the venue client up persistently? i have persistent venues</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">that need to stay up 24/7.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">thanks,</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-gurcharan</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">PS WinXP, AG 3.1beta</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><p style="margin: 0.0px 0.0px 0.0px 0.0px; min-height: 14.0px"><span class="Apple-converted-space"> </span><br class="khtml-block-placeholder"></p> </blockquote><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">--<span class="Apple-converted-space"> </span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-------------------------</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Gurcharan S. Khanna, Ph.D.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Director of Research Computing</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Office of the Vice President for Research</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Director, Interactive Collaboration Environments Laboratory,</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Center for the Advancing the Study of Cyberinfrastructure</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">---</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Rochester Institute of Technology</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">1 Lomb Memorial Drive</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Rochester, New York 14623-5603</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Phone: 585-475-7504<span class="Apple-converted-space"> </span>~<span class="Apple-converted-space"> </span>Cell: 585-451-8370</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Email: <a href="mailto:gurcharan.khanna@rit.edu">gurcharan.khanna@rit.edu</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Http:<span class="Apple-converted-space"> </span>www.rit.edu/~gskpop</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div> </blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div>Paul Mercer</div><div>Arctic Region Supercomputing Center</div><div>907 450 8649</div><div><br class="khtml-block-placeholder"></div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span> </div><br></div></body></html>