<div><span class="gmail_quote">On 7/18/07, <b class="gmail_sendername">Jeremy Mann</b> <<a href="mailto:jeremymann@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jeremymann@gmail.com</a>
> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
07/18/07 13:38:28 1408 Toolkit config.py:419 ERROR Exception configuring fir<br>ewall for application: C:\Documents and Settings\username_was_here\Application Data\Acce<br>ssGrid3\local_services\VideoConsumerService\vic.exe^M
<br>Traceback (most recent call last):^M<br> File "C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Conf<br>ig.py", line 390, in __AppFirewallConfig^M<br> _winreg.KEY_ALL_ACCESS)^M<br>WindowsError: [Errno 5] Access is denied^M
</blockquote><div><br></div><div>Looks like it's trying to make a firewall exception for something, but your client doesn't have Windows' permission to modify (that part of) the registry. Is he running as a limited user, or an administrator?
<br><br>The line in question is trying to set this Registry key:<br><br>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\%s\AuthorizedApplications\List<br>
</div><br>...where %s is either "StandardDomain" or "LocalDomain" (AG tries to set both).<br><br>So, I'm guessing it's either:<br>* He's running as a non-administrator, and doesn't have write access to HKEY_LOCAL_MACHINE
<br>* He's using a registry protector like Spybot Search & destroy, and once told the program to deny changes from AccessGrid or whatnot. It's really easy to click through something like that without really noticing.
<br><br>He could try upgrading to the 3.1 beta, but that part of the code doesn't seem to have changed -- at best, maybe it'll give him new warnings that he can be sure to click "Allow" for. But first, I'd check if he can run AG as an administrator.
<br><br>Since I'm not really sure that's it, I'm going to CC: this to the ag-tech list.<br>-- <br>-Ed Brannin<br><a href="mailto:edbrannin@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
edbrannin@gmail.com</a><br>cell: 585-261-0279<br><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Is this a local firewall issue?<br><br>
On 7/18/07, Ed Brannin <<a href="mailto:edbrannin@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">edbrannin@gmail.com</a>> wrote:
<br>> On 7/18/07, Jeremy Mann <<a href="mailto:jeremymann@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jeremymann@gmail.com</a>> wrote:<br>> > I have one client who is always having this problem and I can't
<br>> > reproduce it. He has a XP machine with AG
3.0.2 installed. 9 times out<br>> > of 10, when he clicks on Go in the Venue Client to connect to our<br>> > venue, VIC and RAT fail to appear.<br>><br>> Have you checked the logs for anything out of the ordinary?
<br>><br>> Next time it fails, look in %HOMEPATH%\Application Data\AccessGrid3\Logs --<br>> check any files modified in the past 5 minutes for error messages near the<br>> bottom.<br>><br>> (%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll have
<br>> to make Hidden Files visible before you can click on Application Data.)<br>><br>> Hope this helps,--<br>> -Ed Brannin<br>> <a href="mailto:edbrannin@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
edbrannin@gmail.com</a><br>> cell: 585-261-0279
<br></blockquote></div><br><br clear="all"><br>