[AG-TECH] Video/RAT windows not spawning
David Bradford
bradford at bu.edu
Thu May 12 12:22:18 CDT 2005
Sorry, I should've mentioned it was a Dell laptop. I don't remember the
model exactly, but something of order Inspiron 4150.
David
Andrew Patrick wrote:
> Is it a Thinkpad? There are known problems with some of the IBM
> helper tools that I may be able to assist you to solve.
>
>
> David Bradford wrote:
>
>> On a recent trip out of town, I set up a PIG node which had a problem
>> I was unable to resolve in the time I had. I can ask questions and
>> retrieve logs from the owner - I wondered if anyone had any ideas
>> about what to look for. It is an older Windows XP laptop (PIG node),
>> but it runs fine. The software is AG 2.3, and I think I configured
>> it correctly, although anything's possible. The problem is that the
>> venue client does not spawn the video and RAT windows. I can start
>> them by hand from the command prompt.
>>
>> There is one oddity I will mention in case it relates - there was an
>> attempt to install the AG software before, but the files they had
>> were corrupt. I think the got Python installed but not wxPython, and
>> stopped there (AG was never installed). I removed the previous
>> installation before I began.
>>
>> I don't think there's anything running that would interfere, such as
>> a firewall, but it could be hidden from me. Any and all suggestions
>> welcome and appreciated - it's a little hard to debug remotely, so I
>> was hoping someone might have encountered a similar problem, and at
>> least direct me where to look for the problem. Thanks,
>>
>> David Bradford
>> Systems Manager
>> Astronomy Dept.
>> Boston University
>>
>>
>
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